Question about Fantom Drives 120 GB Hard Drive

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Problem with my PC recognizing my external hard drive

I have owned my fantom drive for about 1 yr. Recently, when I turn on my fantom drive, my PC did not recoginze the drive anymore. When I click on properties, it does show on the description that I have data stored in the drive, but when I click on the drive, it only shows a blank page. I called the fantom drive company and a tech support staff told me to buy software so I purchased a "recover lost data" software (40 bucks down the drain). When I tried the software, it did not solve the problem since I never deleted the information, my PC decided one day not to allow me to see my data anymore. I have also used the disk defragment and the check for errors programs on my PC with no luck in sight. I have windows XP on my PC. The fantom drive appears to work fine since the LED light turns on. Can anyone shed some light on this matter, I don't want to take it into a shop since I'll only get charged an arm and a leg and can't afford it, Thanks.

Posted by art palacios on

  • ricks19 Dec 06, 2007

    Similar problem with Fantom Titanium 500 GB drive. Does not show up as a drive on computer any longer. But if I look at Disk Drives in Device Manager, it does seem to be listed there. But when I look at the Volumes tab and ask it to populate, it can't read any data. We get same problem with drive attached to two different computers. Seems like the drive can't read the stored data any longer. Still under warranty so we can send it back, but would like to try to retrieve the data. Any suggestions?

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If you know the files are there and the drive cannot be read then there must be a read error, the only other thing to try is a different usb or firewire port as the port itself may not be reading the drive. Try it first by putting in a different port while the pc is on then plugging in and then restarting if the device is not recognised. You may also try the drive in a friends pc to see if it is port trouble and not the drive

Posted on Apr 28, 2007

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