Question about Creative Labs Zen Touch MP3 Player

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Cannot access the content inside the player

I've had the phillips mp3 player for little under a year and this is the first time i've encountered this problem. On turning the mp3 player on (either manually or via usb connection to my computer, i'm greeted with the message: DISK ERROR!, PLEASE DO FORMAT. then the player switches itself off. It is also not recognised by my computer anymore

Posted by fliboy103 on


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Shayne Schecht

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Unfortunately it sounds like the hard drive or flash drive in it has gone bad. You didn't specify if it was a hard drive or flash memory based player so I am assumong it is hard disk. A bad drive would cause that problem and unfortunately if the drive is bad the computer can't detect the drive in it and it is unaccessable. If it is still under warranty, send it in for repair or replacement before the warranty expires. If it is out of warranty, Phillips may have a reasonable repair charge, but in most cases I have seen, if the unit is out of warranty, manufacturers repair costs make it not really worth fixing and for a little more than the repair charge you can get a new player.
If you have a friend or relative that is a computer or electronics whiz they could probably replace the hard drive, if it is a hard drive based player, for a reasonable cost. A 1.8 or 2.5 notebook drive is usually less than 100 USD for an 80 GB.


Posted on Jan 01, 2009


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