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Problem with feeder on HP Officejet 4215

When I load document in top feeder, it feeds to initialize position okay, but does not continue to feed through the unit (for a copy or a fax). I believe problem is self inflicted as I tried to copy a thick item and force it through the unit. All motors and rollers appear to be operating properly, but the sheet does not feed through. Lifting the "head" on the unit, I see a small bit of plastic extending from the face and it may be blocking the sheet from going further. The piece of plastic does not appear to be broken, but cannot be moved out of position to provide a smooth face. Do you think this is my problem and how can I fix it?

Posted by David Terrell on

  • Anonymous Apr 30, 2008

    having the same problem tryed opening back door and making sure no paper was there and rollers move freely still not working.

  • Anonymous Jun 04, 2008

    Same problem, hp solutions did not solve it.

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Anonymous

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  • 188 Answers

Hi Dwterrell,

Please click on the web link given below and perform the steps given in the web page.

I will provide you two web link which will fix the issue for you.

Link 1

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00097153&cc=us&lc=en&dlc=en&product=351106


Link 2

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00786157&cc=us&lc=en&dlc=en&product=351106

This should fix the issue.

Posted on Mar 20, 2008

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