When I load document in top feeder, it feeds to initialize position okay, but does not continue to feed through the unit (for a copy or a fax). I believe problem is self inflicted as I tried to copy a thick item and force it through the unit. All motors and rollers appear to be operating properly, but the sheet does not feed through. Lifting the "head" on the unit, I see a small bit of plastic extending from the face and it may be blocking the sheet from going further. The piece of plastic does not appear to be broken, but cannot be moved out of position to provide a smooth face. Do you think this is my problem and how can I fix it?
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If the lines are vertical (in the direction the ADF feeds, 11in long for 8 1/2 by 11) You can try cleaning the glass the scanner uses when it's using the document feeder. Pull up the top left part of the printer where the documents feed, there's a little rib in the middle of the side to help you do this, then simply pull up the assembly underneath with all the rollers in it, you should see about an inch of glass underneath and a centimeter long strip of white plastic on the assembly (this serves as the white background when feeding slimmer papers) Clean them both. I'd recomend any glass cleaner, just don't spray it in there, spray it onto a cloth.
Sometimes the feed rollers can get dusty or acquire other deposits on them that can cause a loss of friction, resulting in feed problems. You could try cleaning them to see if it would help. Here's the instructions:
Hi, When you had the doucment feed jam were you able to clean or remove any paper that might be blocking the paper to be scanned? It sounds like there is paper still in the document feeder , I would open the DF and check very closely to make sure no paper is in the way!Good Luck!
look for the seperation tire or pad if it picks up the paper from the top first then the sep is on the bottom and vice versa. Clean that on really good this is the one that seperates the paper and stops it from feeding more than one sheet.