HP OfficeJet 6210 All-In-One InkJet Printer Logo
Posted on Dec 28, 2008
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Unable to scan a doucument onto my computer

I'm trying to scan a document onto my computer but it's telling me to install or run device software. I don't have the information it's talking about. Is there any other way to scan a document onto my computer or to download the info needed. Thanks

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  • Expert 51 Answers
  • Posted on Dec 29, 2008
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Assuming you HAVE installed the software, and you're running Windows XP, I've seen this problem and the solution is on the HP Web Site here:
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&lang=en&custom_solutionid=rb20020000&docname=c01545804

Obviously you'll have to paste the link all back together in your browser, there are no blanks in it. Sorry for the inconvenience. Their description is bad for XP firewall, ignore the UDP 427 Inbound. HP doesn't know they are all bidirectional anyway :)

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To use the scan features, your device and computer must be connected and turned
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Here you will find a link that will take you to this printers service manual (device documentation) :

http://h10032.www1.hp.com/ctg/Manual/c00863866.pdf

Hope this can help you

You can contact me directly on:
[email protected]

Good Luck

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