Interestingly, mine will print only magenta. I removed the cartridges. Upon inspection, the cartridges that won't print have ink in the clear plastic bubble that I believe is supposed to remain inkless. I'm not sure if this is the problem, but check your cartidges, too. I doubt I would get a refund for the cartridges, even though I only bought them a month ago.
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in the print out alone you can already know what print head is no working properly like missing color. if cleaning is not solving the issue this purging the print head. just read the user manual for the instruction
If Printer heads health condition is not good, alignment wont completes.. Four individual cartridges & Two print heads, each print head prints two colors.. Black& Yellow, Cyan & Magenta.. Verify which color is not printing properly(Color missing Or white bands).. Perform 2 or 3 times print head cleaning through printer menu..Try for alignment.. If success end.. if no, replace the print head which is not printing properly.. Before replacing the printer head ensure that cartridge ink should be above 30%...
Try the printer maintenance to clear the printer nozzles. After several deep cleaning attempts and there is no improvements in the printthen a new print head is required. A new print head maybe expensive and it maybe more cost effective to purchase anew printer. The Print head will contain all the nozzels for all the different colors so you cannot just replace a single color print head nozzels.
The nozzles that the yellow ink flows thru are clogged. Try the print head cleaning utility. Right click on the printer, select PROPERTIES, select the MAINTENANCE TAB and press the PRINTHEAD CLEANING button. If that doesnt work, turn off printer, open front cover and move the ink carriage toward the center. You should see a small rectangular cotton sponge pad thats covered with old inks. Put several drops of Windex on it so that its nicely soaked and return ink carriage. Turn on printer and run the print head cleaning utility again. Then let it sit overnight. The next day, try printing a test page.
Try to do a nozzle check/ Turn printer off/ put in a plain paper
Press and hold the middle button on the printer while turning it on. When it turns on you can realease the buttons. Should [print the nozzles/ check if there would be gaps of missing colors/ if yes do head cleaning by going to printers and faxes under contorl panel>right click on c66 and go to printing preferences>maintenance tab>print head cleaning>do it 3 times and then try to print