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take the lid off and try cleaning the laser lens with a cotton bud.its next to the small round platform that the disc sits on when loaded,and looks like a pale blue-ish round bead,about the diameter of a cigarette end...if the disc spins very slowly,on the other hand,its possible the spindle motor is faulty..dont bother with a cd lens cleaner,they are worse than useless!!
hope this helps,steve
I fixed this by jerking the tray gently. Someone jammed my tray and it skipped a few gear teeth. It seemed like the machine couldn't pull it in far enough to reach its preset position. So I let it close and when it was almost closed, I gently jerked it out to skip the gear teeth back into alignment. It is kind of tricky because the motor will just reverse instead of skipping teeth (you'll hear the plastic clicking when it skips). Perhaps unplug it and slowly push it in manually then **** it back out softly. Just be gentle. Good luck.
Our started doing the same thing about a week after the warranty ran out. It has to do with the alignment of the discs being loaded. here's a work-around that works for us: Open the tray Choose which disc you are going to watch and use the Change Disc button to push the selected disc to the back (ie, if you want to view Disc 1, discs 3 and 4 will be visible in the tray). Look down the center holes of discs 3 and 4... manually move your tray left-or-right to align the holes with the tray. Push the Direct Play button on the top right of the unit for your disc of choice (Disc 1 using the example above).
hope that helps... I've searched for a while and played around with the unit (with and without the cover on) trying to figure out a way to re-align the tray, but no luck.
check the region of the new one probably it is region 4 made in china.your disc is a region one thats the reason why it cannot play on your new dvr which is a region 3 or 4.go on the web and see hw you can hack the code or burn a copy of that same disc.then try it in your new dvr.good luck