This is a clear evidence of a broken motor coupler. It is the one that connects the drive motor shaft to the transmission assembly and transfer the
mechanical energy of the motor. The mechanical energy is not transferred to the transmission
and therefore result in the agitator not to agitate and the drum not to
spin. The drain pump works because it is directly coupled to the rear
spline of the motor. Replace the motor coupler to address the problem.
Release the console from the top of the cabinet depending on the model of your machine then pull forward and up on the
console and lay it back on the hinges.
Disconnect the lid switch harness connector by pressing on the tab
located in the middle and pulling it up.
The cabinet is attached
to the rear of the washer by
retaining clips. Insert a flat blade screwdriver into the turned-up edge
of the clip, located on both sides, and then pry back to release the
clip from the slot in the cabinet.
Open and hold the lid while grabbing
the cabinet front opening then tilt the top of the cabinet toward you by
pulling the cabinet away from the base. This releases the front and
back slots of the cabinet from the tabs in the front and back of the
base. Using the side of your leg and/or body as a support for the front
of the cabinet, carefully lift up and set the cabinet aside.
With the cabinet removed, pry the clips securing the pump to the motor off and remove the pump.
Disconnect the motor harness then remove the
screw securing the bottom clip holding the motor and remove the clip.
Hold the motor from the bottom while loosening the screw securing the
top clip holding the motor. Remove the clip then pull the motor out of
Remove the broken coupler parts from the transmission
and the motor
shaft then tap the new coupler parts in place or until the splines are
even with the edge of the coupler.
Remove the motor mounting plate to remove the coupler part in the transmission side more easily.
Once the coupler parts are properly installed, put the rubber grommet into the
coupler in the motor then line up the remaining slots on the grommet
with the coupler prongs in the transmission and put them together.
Secure the motor with the clips and the clips with the screws then
reconnect the motor wiring harness to the motor terminals and reinstall the pump in reverse order of the removal steps.
Bring the cabinet to the front of the washer then slide the front bottom rail of the cabinet under the rail at the
of the machine then lay down the cabinet into position. Make sure the
slots in the cabinet sit into the tabs at the base of machine.
the lid switch harness then push the retaining clips back down into position
to secure the cabinet to the rear of the machine. Reinstall and secure
the console to complete the repair.