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Question about HP Scanjet 5500c Flatbed Scanner

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Scanner isn't working right

When I click on the scanner icon, my computer screen goes black for about 2 seconds, then comes back on, but my settings have changed from the highest color quality to the lowest. That's all it does, the scanner doesn't start the way it's supposed to. Any ideas??

Posted by Carol DeLelles on


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What make and model of scanner do you have. It might be a driver issue. I had a similar problem recently and had to update the driver, once I installed the driver the scanner worked just the way it was supposed to.

Posted on Aug 23, 2007


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