We got a macbook last dec and hooked up our hp deskjet 3500 printer from the harddrive which worked without any problem. i recently found our software that came with the printer and stupidly thought I should download it. But it didn't print and I tried to take it off. Now we can't get our printer to work at all and we have tried to go through the systems preferences and delete the original printer and add it back on. But nothing is working. The hp 3500 series doesnt come up on the list of printers to chose from...Anyone with an idea????
When I hit the print key, it will run for a minute then says the job is completed.
We have tried doing the disk utlity also and it doesn't work.
Please help. we are desparate!!
HI- I have the same problem with my HP deskjet D2330- I have a call into Apple about this and will post any solution I get here. My understanding of this problem after speaking with people at apple , is that the computer doesn't recognize the driver (even after downloading hte lastest supposedly MAcBook compatible driver from HP website). I have found several people with this problem so I am hoping they are correcting it! In the meantime- if you ahve found a solutio yourself could you post it here?
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Printers often go off line for no reason. It can be genuinely off line or the pc is just not seeing the printer anymore To put it back on line all you need to do is open the print queue (double click on the printers icon in printers devices/ printer and faxes) go to File and in the drop down list it will say "Use printer Offline or Use printer online. click on it and if the pc is seeing the printer if will change and the printer will then start up and print. If this does not work then check your cable to the printer or your network connection to reestablish the connection.
Hi HP Deskjet 3500 serie -- There could be a Software issue or hardware issue -- 1) To check the software issue Print a Test Page -- from the computer 2) To check the hardware Press the Power button to turn the product on. Press and hold the Power button Open and close the front cover four times. Release the Power button. The self-test will print and it it is printing the hardware is fine ... 3) Then you can check by changing the USB Cable connection