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Posted on Dec 28, 2008

My new TomTom One XL will not pick up a GPS signal.

The TomTom is brand new. I have loaded all updates, but I just get the message Poor GPS Reception-are you inside a building? (no matter where I am with it, including the Baltimore area this weekend!

  • 10 more comments 
  • jchene380 Dec 29, 2008

    i have the same problem, it has happened twice and in bothe cases it was days before it worked right again

  • gvanbelle Jan 02, 2009

    The "GPS Status" screen shows multiple satellites with signal strength of ~30 (not sure what the units are) and still no lock.

  • Anonymous Jan 02, 2009

    We have the same problem.

  • Anonymous Jan 07, 2009

    I abruptly lost the signal 24 hours ago.

  • Anonymous Jan 08, 2009

    I have the same problem.  the unit was working for 2 weeks, then "rebooted", and now it doesn't lock -- I have 8 satellites with signal strength between 40-50, but still no location.

  • Anonymous Jan 18, 2009

    Brand new device but shows no GPS signal... how to solve this?

  • Anonymous Jan 25, 2009

    no SIGNAL are you in a building?

  • garycole2 Feb 09, 2009

    Same problem. It worked for half of my trip and then started t give me the message - " waitng for a valid gps signal" - I am still waiting. It has also given me the message " are u in a building?"

  • jamiegeorge Feb 26, 2009

    My TomTom was working for 14 months and then a poor GPS reception appeared all day!

  • Anonymous Mar 06, 2009

    It's had a lost signal for over 2 weeks. I updated and still nothing!
    My signal reads " Poor GPS signal, are you in a building?"


  • jgoulding76 Apr 14, 2009

    My tom tom is not picking up a signal it was fine, but now it keeps asking am I in a building, It is still on warranty but can I solve it without taking it back?

  • josie-w Apr 15, 2009

    got to my destination fine...couldn't get home. brilliant. hasn't found any satellites for a few weeks now with all the updates i can find my tom seems to have dropped his bat and gone home

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  • Posted on Mar 20, 2009
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Well, it MAY help to download the tomtomhome program from the tomtom website, then connect your unit to your computer and update, including the gpsfix application (that's for all the other posters who didn't mention having updated). But for Drakeca05, updating MAY have been what messed you up in the first place. I updated two days ago with tomtomhome--my tomtom one was working fine, but was a little slow to initially acquire satellites. Now since the update it's even slower, sometimes won't acquire them at all, and randomly drops them. Tomtom tech assistance is useless--they just refer you to the standard "acquiring satellites" faq that you can easily find yourself on their site & nothing there is the least bit helpful for this.

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  • Posted on Dec 28, 2008
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This can often occur if you are in a large city with very tall buildings

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Related Questions:

5helpful
2answers

NEED UPDATES

Yes, you can get SOME updates for free... indefinetely.

You will need the latest version of TomTom Home software, available for free from www.tomtom.com.

Install the software on your computer BEFORE connecting the TomTom GPC to the USB port of the computer.

The free updates you can get are:

1) "QuickFix" updates. This contains the global positions of GPS satellites, allowing the TomTom GPS to get a faster lock on the GPS satellites (the GPS will get a lock within 5-10 seconds of being turned on, instead of 2-5 minutes on some other GPS brands). It is suggested that you update the QuickFix at least once a week. If you don't do it often, the GPS will just take longer to find the GPS satellites, that's all.

2) Minor updates to your map(s), but only the ones submitted by other TomTom users.

3) Updates to POIs (Points of Interest), such as new stores, malls, gas stations, parking lots, etc.

Whole-map updates ARE NOT FREE
0helpful
1answer
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1answer

Tomtom one XL

hi, it can take up to 15min to find the gps signal for the first time, also make sure you outside and away from any tall building then just wait and you should find it will come on.

it usually takes about 5min to find signal but the first time it can take up to 15min to find the signal.

you could also go through the menus on the tomtom and find the menu that says gps and click on this and see if it has found any signals from what i can remember it needs to pick up 3 satalites before it starts working properly.

Let me know how you get on or if you need further assistance ok
0helpful
1answer

When I turn on my TomTom XL One it never receives a GPS signal

connect tomtom to pc and get latest updates. it needs new information about satelites. after this it will receive signals very good.
2helpful
3answers

Unit is searching for gps signal but unable to

charge it up via the usb to computer cable for a few hours, then take it outside in clear view of the open sky and restart the unit and let it sit there up to 30 minutes.

if that fails, an update will probably cure the problem.

to find updates for your tomtom, download tomtom home Here if you dont have it already and follow the instructions after running tomtom home.


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1helpful
1answer
4helpful
1answer

My Tom Tom One takes a long time to pick up a GPS signal (30 to 45 minutes)

You might want to try updating your TomTom through TomTom Home. It loads something called "QuickFix" onto the TomTom, which I guess tells the TomTom where GPS satellites are going to be. I get a fix in about 5-15 seconds if I keep this updated, otherwise it takes a few minutes.
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Wont pick up a signal.

Try updating with the latest GPSfix updating via the tomtom home software
0helpful
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No gignal on tomtom one xl

take it to the seller to have it reinstalled
6helpful
1answer

Waiting for valid gps signal

Go to TomTom Home on your computer and do a update for your unit. In the update list you should see a GPS quick fix which helps the TomTom's aquire a signal faster. Hope this helps.
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