Does anyone know what to do when the info code is 021? I could not find it in the troubleshooting sections of manual. I can send a fax. However, I can not print out the message saved in memory. I tried unplugging it for 10 minutes but the problem was not solved. Thanks Virginia 3
Hi, machine error/info codes usually require service. Attempting the following involves some risk, you may loose complete access to your unit or not do anything at all. It is strongly recommended that you call a qualified service personnel/professional. However, if you feel like giving it a try while praying..... reset the system: Power on, wait for a minute or two, Function button, 7 (keypad), Monitor button (4X), soon as you hear the beep punch * (keypad). You will now be in the service menu. If no service menu, stop, do not power off, unplug. If in service menu, 7 (keypad), Set, go to Reset Option (arrow down one step), Set. Unit will prompt you to reset, press 1 for yes, system will confirm that it has completed resetting. Go back to main menu (Stop button), power down, wait again for a minute or two, power up. Please remember that resetting may, can and will erase all your personal settings and preferences including day/date/time, etc. The above steps may make your unit completely useless. If still you have the 021 code, you can brute force it to reset. Power on without a toner cartridge. In self-test, it will check itself and reset many functions to determine faults (including toner cartridge and your code 021). Wait again for a minute or two, Power off, reinseert the toner cartridge, wait again for a minute or two, and power up. If all else fails (including the prayer) pls go back to the first paragraph. The above steps are not mine but were described by a good samaritan. Hope this works out for you and lots of luck.
Posted on Apr 24, 2007
Hello
Have a look at the link below, it should assist you in solving your problem.
Click HERE.
Kind regards
Michel
Posted on Sep 24, 2010
The XMT confirmation date and time changed when the machine was repaired and I can't change it to the correct date and time. Please help Diane Thomas 202-622-8520
Posted on May 09, 2007
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