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Question about Epson ACULASER CX11NF All-In-One Printer

3 Answers

Error "Service req E521"

Hello, I'd like to know if anyone has seen this particular error or knows the meaning of it on the CX11NF. I am unable to clear the error. I beleive it may be an engine type error based on the noise at startup.

Posted by Joe Villafane on

  • Joe Villafane Apr 24, 2007

    Thanks for your help INKY. I've tried that website but didn't see the manual for CX11nf there. I'll have to look around for it. Thanks again.

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3 Answers

Anonymous

Hello, In my particular case the problem turned out to be the motor (described as MOT ASSY MICRO in the manual). Have not the error since replacing. Thanks to all.

Posted on Jun 06, 2007

Anonymous

Same issue here ! Had the printer 15 months. Printed out a 60 pages color doc with a lot of blue in it and dust went all over the inside Have tried cleaning up but it now works a few times then stops. Tech support is worthless! It keeps also asking for a new black TOner - I tried it but stills happens

Posted on Jun 05, 2007

Inky Fingers

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  • 705 Answers

Service Required E521 error: BTR 2 Error The input of 2nd BTR Retract Sensor does not change when 2nd BTR is initialized. There area couple of things that cause this problem. I would suggest you obtain a service manual from http://www.TheServiceManualShop.com If you don't see your manual listed, drop them a line to see if they can email it to you. Hope this helps

Posted on Apr 24, 2007

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Hello,

Can be a tough one.

1st - Open the ADF & make sure that the 2 little Sensor tabs move freely.

2nd - Lift the ADF & check that the White Plastic Paper Guide is "down in the slot" & not resting on edge of the white flat bed scan pad or overlapping the scan pad.

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Service req E527 error thank you it helped - the cartridges are still difficult to manouver - do you know if the plastic strips (with sticky tape) are meant to be there or not?

I imagine not. Usually, those sticky plastic strips are there for shipping purposes. Where exactly are the strips? Knowing that will help me advise you further.
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