I have a Sansa e250 and use Rhapsody to download music. When I plug the device to my computer and click on it to view the files, all of the songs are listed. But when I unplug the device and it refreshes the database, the songs are not on the device. What's going on?
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I'm not sure what's the subscription service to which you are subscribed. However I've given you the steps below. Try whatever suits for you.
This error typically occurs when the DRM licensed files have expired.
SOLUTION 2 - Songs downloaded from music subscription service If the songs were downloaded from a music subscription service (e.g., Napster, Rhapsody, Best Buy music store, etc.), follow these steps: 1. Make sure that your account subscription is updated and active. 2. Put the device in MTP mode and connect to the computer, then log in to your music subscription account. 3. Renew the licenses of your tracks For Rhapsody: On the Rhapsody console, right-click on your device and select License
1. Check the date & time on your PC & on your mp3 player. They should be one and the same.
2. You need to synchronize your device with rhapsody once in every 30 days. It's a must. Failing to do so, you will not be able to play music in your mp3 player. Here are a few a steps to synchronize your device with rhapsody:
1.Open Rhapsody / Best Buy Digital Music Store and sign in
2.Connect your mp3 player to the computer
3.Go to My Account --> Update Track Licenses
4.Transfer a track to your device
5.Disconnect your device and enjoy music on the go!
3. Here is a link to get the Sansa Firmware updater to update the firmware for your device automatically: http://www.sandisk.com/Retail/Default.aspx?CatID=1376
4. Click on this links if you are asked to synchronize your device with rhapsody?
http://reclisten.custhelp.com/cgi-bin/reclisten.cfg/php/enduser/std_adp.php?p_faqid=6606&tabName=tab3 For others: Contact music subscriber for instructions on how to renew as they vary.
SOLUTION 3 - Rename the Windows DRM folder
NOTE: The Windows DRM (Digital Rights Management) folder contains licenses for secure media files such as your subscription tracks.
STEP 1 - Edit the folder options of the PC to show the hidden files Windows XP: 1. Double-click My Computer. 2. On the Menu bar, click Tools > FolderOptions, and then click the View tab. 3. Under Hidden files and Folder, click to select Show hidden files and folders. 4. Under Hidden files and Folder, click to clear Hide protected operating system files (Recommended) check box. 5. Click Apply, and then OK.
Windows Vista: 1. Double-click Computer. 2. Click the Organize button at the upper left corner. 3. Click Folder and Search options. 4. Click the View tab and select Show hidden files and folders. 5. Click to clear the Hide protected operating system files check box. 6. Click Apply, and then OK.
STEP 2 - Rename the DRM folder 1. Double-click My Computer > C: > Documents and Settings > All Users. 2. Right-click the DRM folder and select Rename. 3. Rename this as OLDDRM. 4. Run the subscription service program you are using and renew the licenses to recreate the DRM folder with new licenses.
STEP 3 - Synchronize your device once more on MTP mode
SOLUTION 4 - Format the player under Windows Media Player.
I do mine through Windows Media Player
1)Plug in Sansa
2)Open up Windows Media Player and wait for the Sansa e250 icon to show up under the library. First time, might say 'What device is this' or 'Autoplay'-for autoplay,you click 'sync media files to Sansa e250 using WIndows Media Player'
3)When library shows, click 'Sync' if it is not already there.
4)Just simply click and drag the songs you want from the computer library to the list pane on the side.
5)Once your done, click 'Sart sync'
2)Wait for the icon under Library in WIndows Media Player
3)Go to Songs under Sansa e250
4)Right click desired songs and choose Delete. You only want to delete from Sansa e250-nothing else
The instructions with pictures are on pp. 13-19 of the user's manual:
You can transfer music from your computer to the Sansa player using the dragand-
drop method or using music managing software like Windows Media Player.
Drag and Drop
Follow these steps to drag-and-drop music to your Sansa e200 player:
1. Connect your Sansa e200 player to your computer.
2. Select Open device to view files using Windows Explorer on
3. Double-click on Sansa device.
4. Double-click on the MUSIC folder.
5. Drag and drop music files from your computer to My
Windows Media Player
Before you can create playlist and transfer (or synchronize) them to your
Sansa player, you need to show Windows Media Player where your songs are
Adding Music Files to Library…
1. To add music files to WMP 11’s library, please follow these steps:
2. Click the arrow below the Library tab.
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3. Make sure Music is selected then click Add to Library…
4. In the Add to Library dialog box, click one of the following options
then click OK.
- My personal folders:
Use this option to monitor the digital media files stored in your
personal Music, Pictures, and Videos folders, as well as any files
stored in the public Music, Pictures, and Video folders that everyone
who uses your computer has access to.
- My folders and those of others that I can access:
Use this option to monitor the digital media files stored in your
personal Music, Pictures, and Videos folders, the files stored in the
public Music, Pictures, and Video folders, as well as the files stored
Loading Content 15
in the personal Music, Pictures, and Videos folders that belong to
other users on your computer.
If you originally used rhapsody (or began in Rhapsody mode) , you have to use rhapsody to remove the songs. If that doesn't work, you can manually open the music folder by enabling "hidden folders" under "tools" -> "folder options..." -> click the "view" tab -> scroll and check "show hidden files and folders". Then go to My Computer -> Sansa e250 -> "system" -> "music" -> then delete the songs. I don't know the effects of using this method, so use it at your own risk.
If you're checking that its empty in your rhapsody program, you might want to click on My Computer and then click on your Sansa mp3 player and then go into music files and delete everything. If u want to delete everything, including videos and pictures, you can go into your rhapsody account, plug in your mp3 player and right click, scroll down and click on "format" this will hopefully delete everything on your mp3 player...if u don't apply to any of these, well....sorry i don't know how to help.
Getting a "Bad Track" message on the E250 may be an indication of memory corruption, music file corruption, or outdated subscription/license info.
One solution would be to format your player in Windows Media Player (version 10 or 11):
1. Make sure your player is in MTP mode by navigating the menu as follows:
Menu > Settings > USB Mode
You would get a choice of "MTP" or "MSC". Please select "MTP". If your player is an "E250 Rhapsody series" player, select "Plays for Sure".
2. Plug your player to your PC and run Windows Media Player. Click on the "Sync" tab and make sure the E250 is listed. Look for the "Format" button (it would look like a "pencil" on Windows Media Player 10) and click on it. Follow the on-screen prompt.
3. Re-load your songs by either copying/pasting your songs to the player or by using Windows Media Player's "Synchronization" feature.
You could also format the player while in "MSC" or "Rhapsody" mode by browsing the player in Explorer, right-clicking the drive letter corresponding to the player, then select "Format". Follow the on-screen prompts
Another solution would be to update the firmware of your player by downloading the Sansa Firmware Updater using this link from the SanDisk website (instructions are found on this site as well):
For standard E250 or E250R "Rhapsody Series":
Make sure your player is set to MSC mode, or "Rhapsody" Mode
The type of music file might also be the cause. If your music files are licensed, purchased or acquired via subscription, you may want to contact the provider for more info on how to re-download the music files.
I hope this helps. There are other procedures available but these might actually make your player work normally again.
Hoping for the best :)
Chances are that you are using windows xp. open up your sansa folder to where it says pictuer, movies, ect. look at the picture to see what to do. In your player folder click tools --> folder options --> View. Under hidden files and folders click 'show hidden files and folders, click ok. The music folder would now show up where the videos and pictures are. Simply open the music folder and delete the ones you do not want. By default the songs are sorted by artist --> album --> song.
Hey to get music onto the Sansa e250R you have to plug the Sansa into the computer. Next go to mycomputer. Then onen ethier sansa or Removable Disk(F:). Then take the songs you want and drag them on to the white space under photos and vidos and all that other files. DO NOT PUT IT IN A FILE.