Question about Certance Travan 40 GB (stt3401a-sst) Travan Tape Drive

2 Answers

40 GB Data backup cartridge keeps ejecting

My Certance STT3401A Tape Drive errored out last night with a 'cyclic redundancy error, saying I had either a bad tape or a bad drive'. It has done this before and replacing that particular tape has always solved the problem. Now however, the drive will not accept a different tape. After a minute or two it ejects any tape I put in. I use Veritas BackupExec software with it and already 'Stopped' then 'Restarted' the service to see if that would make a difference. Thanks! Dexter

Posted by on

  • 1 more comment 
  • Dexter Williams Apr 23, 2007

    I run the cleaning tape process on a regular basis. My tapes (ten total) are on a rotating basis, so each tape is used once every two weeks. They normally perform quite well, but I have had this problem a couple of times. Replacing the tape always worked in the past.

    I guess I need to get the drive checked out or replace it possibly.

    Thanks very much for the quick reponse!!


  • Merv Sutherland Feb 14, 2008

    My STT3401A will no longer accept either old or new tapes, they are accepted momentarily and then ejected. The cleaning tape is accepted and the drive appears to work (you can hear it) for a few seconds, then only the LED flashes ( for hours if you leave it). The cleaning tape will not eject.

    I have installed a new driver downloaded from Veritas (version dated 26/2/2003) and also updated Backup Exec 10d version 10.1 Rev 5629 with SP3 and Hotfix 48. But, the tapes are still not accepted.

    I have also downloaded a driver from Quantum and used the SBS2003 backup ultility, again the tapes are not accepted.

  • wilco73 Feb 24, 2009

    I have the same drive with a similar issue. The cleaning tape does seem to clean and does eject, but the drive will not accept any tapes. I am considering replacement at this point.....



2 Answers

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert whose answer got voted for 500 times.

  • Master
  • 2,961 Answers

Been a long time since using one of these, but you more than likely need a head cleaner and solution. They are mentioned on this site if you read down

Posted on Apr 23, 2007


  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 5 achievements.


    An expert who has written 50 answers of more than 400 characters.


    An expert who has written 20 answers of more than 400 characters.

  • Expert
  • 104 Answers

When was the last time you cleaned out the tape drive. You could get errors like that if the drive is dirty! Regards, Armando

Posted on Apr 23, 2007


1 Suggested Answer


6ya staff

  • 2 Answers


Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Data error cyclic redundancy check

This is some serious problem when u get it on the data important? try formatting the hdd and use it....

Dec 29, 2013 | Transcend Computers & Internet

1 Answer

Cyclic redundancy error

A cyclic redundancy check error on a hard disk means that part of a file read from the hard disk doesn't match the expected value.
A cyclic redundancy check error, in other words, means that files on your hard drive are corrupted.
Repair a cyclic redundancy check error on a hard disk using the Check Disk tool in Windows.

Click "Start" and click "Computer."
Right-click the hard disk with the cyclic redundancy check error under "Hard Disk Drives" and click "Properties."
Click the "Tools" tab at the top of the hard disk "Properties" window.
Click "Check Now" under "Error Checking."
Select "Automatically Fix File System Errors" and "Scan for and Attempt Recovery of Bad Sectors" in the "Check Disk" window by clicking each option if it isn't already selected.
Start a disk check and repair by clicking "Start" in the "Check Disk" window.
Click "Yes" if the "Do you want to schedule the disk check to occur the next time you restart the computer?" prompt appears.
A disk can't be checked if it's in use, so you'll need to restart Windows to check it.
Restart your computer by clicking "Start," clicking the arrow icon to the right of "Shut Down" and clicking "Restart."
(External drives will not schedule to happen on restart it will happen straight away.)

Sep 09, 2013 | Verbatim 500GB USB Desktop 500 GB Hard...

4 Answers

How can I fix Cyclic Redundancy Check on external drive?

This problem is caused by bad sectors on HDD. refer to for more information

Feb 20, 2013 | Computers & Internet

1 Answer

Iomega ego show unallocated

CRC errors indicate a failing drive. Replace the drive. See if it is under warranty.

Oct 17, 2012 | Iomega (33090) 250 GB Hard Drive

1 Answer

500 MB data error(cyclic redundancy check) external hard drive is not accessible

1. this ( cyclic redundancy check) is the computers way of saying " i don't recognize the data check-sum.
2. This issue could be due to the data controller on the USB drive being defective.
3. try purchasing a new case with a new controller board.
4. Check to see if your 1TB USB drive is compatible with your pc.

Jun 13, 2011 | Toshiba 1TB Canvio for Mac USB 2.0...

1 Answer

We have been given the PC game V8 Challenge, but am unable to install the game. It installs to 88% then says: "Data Error (cyclic redundancy check)". Please can you advise as to how we get thte...

a Data Error (cyclic redundancy check), is usually a problem with the CD, is the CD dirty? you might try cleaning it, (you can pick up a CD cleaning kit at Walmart for $5). Or you might have a problem with your CD drive

Jan 04, 2011 | Computers & Internet

1 Answer

I downloaded some videos to my hard drive. When I try to burn them on or erase them from my DVD, I get this error: "Error 0x80070017: Data error (cyclic redundancy check)". What should I do? Note: ...

Cyclic redundancy is one of the data checking algorithms and it is getting a non-recoverable error for some reason.

I suspect the software you are using to burn the DVD may be corrupt or incompatible with your Vista operating system.

It ALSO might be that the video is COPYRIGHTED and you are being blocked from copying it to a removable medium. There is no solution for that situation.

Feb 09, 2010 | Creative Labs (7300000000268) 20 GB Hard...

1 Answer

Backup software for certance travan 40?


You will have to load a driver for the Travan drive, if windows server 2000 sees the tap drive you could use NTbackup.exe to configure a back-up here is a link to read more about it.

Good Luck

Jan 28, 2009 | Certance Travan 40 GB (stt3401a-sst)...

1 Answer

Ultrium tape stuck

I highly recommend that you contact Certance for assistance. Tape drives are expensive and you don't want to risk damaging it.

If you are feeling brave you could see if you can manually eject the tape.
Remove the tape drive from the chassis and look for a manual rewind screw on the bottom or back of the drive. This is provided on some drives to allow you to manually wind the tape back into the cartrige and eject it.

I hope this helps.

Jul 25, 2008 | Certance (CL1001-R) Ultrium Tape Drive

Not finding what you are looking for?
Certance Travan 40 GB (stt3401a-sst) Travan Tape Drive Logo

Related Topics:

972 people viewed this question

Ask a Question

Usually answered in minutes!

Top Certance Computers & Internet Experts


Level 3 Expert

13434 Answers


Level 3 Expert

85216 Answers

Brad Brown

Level 3 Expert

18121 Answers

Are you a Certance Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides