Question about Certance Travan 40 GB (stt3401a-sst) Travan Tape Drive

2 Answers

40 GB Data backup cartridge keeps ejecting

My Certance STT3401A Tape Drive errored out last night with a 'cyclic redundancy error, saying I had either a bad tape or a bad drive'. It has done this before and replacing that particular tape has always solved the problem. Now however, the drive will not accept a different tape. After a minute or two it ejects any tape I put in. I use Veritas BackupExec software with it and already 'Stopped' then 'Restarted' the service to see if that would make a difference. Thanks! Dexter

Posted by Dexter Williams on

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  • Dexter Williams Apr 23, 2007

    I run the cleaning tape process on a regular basis. My tapes (ten total) are on a rotating basis, so each tape is used once every two weeks. They normally perform quite well, but I have had this problem a couple of times. Replacing the tape always worked in the past.

    I guess I need to get the drive checked out or replace it possibly.

    Thanks very much for the quick reponse!!

    Dexter

  • Merv Sutherland Feb 14, 2008

    My STT3401A will no longer accept either old or new tapes, they are accepted momentarily and then ejected. The cleaning tape is accepted and the drive appears to work (you can hear it) for a few seconds, then only the LED flashes ( for hours if you leave it). The cleaning tape will not eject.

    I have installed a new driver downloaded from Veritas (version 5.1.1.1 dated 26/2/2003) and also updated Backup Exec 10d version 10.1 Rev 5629 with SP3 and Hotfix 48. But, the tapes are still not accepted.

    I have also downloaded a driver from Quantum and used the SBS2003 backup ultility, again the tapes are not accepted.

  • wilco73 Feb 24, 2009

    I have the same drive with a similar issue. The cleaning tape does seem to clean and does eject, but the drive will not accept any tapes. I am considering replacement at this point.....

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andrew pester

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Been a long time since using one of these, but you more than likely need a head cleaner and solution. They are mentioned on this site if you read down http://www.taperesources.com/HARDWARE/ETRA-40-I-AT-Q.html

Posted on Apr 23, 2007

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When was the last time you cleaned out the tape drive. You could get errors like that if the drive is dirty! Regards, Armando

Posted on Apr 23, 2007

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1 Answer

Cyclic redundancy check


A cyclic redundancy check error on a hard disk means that part of a file read from the hard disk doesn't match the expected value.
A cyclic redundancy check error, in other words, means that files on your hard drive are corrupted.
Repair a cyclic redundancy check error on a hard disk using the Check Disk tool in Windows.

Click "Start" and click "Computer."
Right-click the hard disk with the cyclic redundancy check error under "Hard Disk Drives" and click "Properties."
Click the "Tools" tab at the top of the hard disk "Properties" window.
Click "Check Now" under "Error Checking."
Select "Automatically Fix File System Errors" and "Scan for and Attempt Recovery of Bad Sectors" in the "Check Disk" window by clicking each option if it isn't already selected.
Start a disk check and repair by clicking "Start" in the "Check Disk" window.
Click "Yes" if the "Do you want to schedule the disk check to occur the next time you restart the computer?" prompt appears.
A disk can't be checked if it's in use, so you'll need to restart Windows to check it.
Restart your computer by clicking "Start," clicking the arrow icon to the right of "Shut Down" and clicking "Restart."
(External drives will not schedule to happen on restart it will happen straight away.)

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1 Answer

Cyclic redundancy error


A cyclic redundancy check error on a hard disk means that part of a file read from the hard disk doesn't match the expected value.
A cyclic redundancy check error, in other words, means that files on your hard drive are corrupted.
Repair a cyclic redundancy check error on a hard disk using the Check Disk tool in Windows.

Click "Start" and click "Computer."
Right-click the hard disk with the cyclic redundancy check error under "Hard Disk Drives" and click "Properties."
Click the "Tools" tab at the top of the hard disk "Properties" window.
Click "Check Now" under "Error Checking."
Select "Automatically Fix File System Errors" and "Scan for and Attempt Recovery of Bad Sectors" in the "Check Disk" window by clicking each option if it isn't already selected.
Start a disk check and repair by clicking "Start" in the "Check Disk" window.
Click "Yes" if the "Do you want to schedule the disk check to occur the next time you restart the computer?" prompt appears.
A disk can't be checked if it's in use, so you'll need to restart Windows to check it.
Restart your computer by clicking "Start," clicking the arrow icon to the right of "Shut Down" and clicking "Restart."
(External drives will not schedule to happen on restart it will happen straight away.)

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4 Answers

How can I fix Cyclic Redundancy Check on external drive?


This problem is caused by bad sectors on HDD. refer to http://www.goodlucksoft.com for more information

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1 Answer

Just want the error code lights on front.


They're both status and error indicators.

Certance was formerly known as Seagate. Using that as the make the Installation Manual popped right up on a web search.

http://support.gateway.com/s/Manuals/servers/seagate_scorpion_8-24_install_guide.pdf

Page 17 lists the various combinations of the two LED's (flash codes).

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1 Answer

Certance DAT 72 tape drive stopped communicating with PC


We have had the same problems with HP drives and Veritas. In our case it was not the drive per se. While I am assuming that based on the date of your post that you have moved to another solution, however, I will provide for you what we did.

First shut all down, disconnect the tape drive from the scsi cable, then restart. Go into computer management and turn all your backup exec services from auto to manual. Now go to devices and do a rescan. Once this is done and you see no tape drive whatsoever in the devices shut down the server. Reconnect the scsi cable to the drive and restart.

Go back into computer management, back to devices and rescan for hardware changes. Do you see it? If so, good! Sometimes a re-seating of connectors will do that. On the other hand, it could also be a tape driver from Veritas that just doesn't work (my case), take the original driver cd that came with the unit and start that loading up. Can you see it now? Can you use windows backup to access the tape drive? Now go into services and start the services individually. Go into backup exec and see if you can read your tape. Go back to services and reset all services back to auto. If you ever have to reinstall/upgrade backup exec, think twice about using their drivers.

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1 Answer

I keep getting a "cyclic redundancy check error"


Hi,
It could be a few things that's wrong.
Check that the lens on the CD drive is clean and also make sure that the install disk is clean and free of scratches and then try to reinstall the game again.
There could also be some bad sectors on the drive your trying to install too, to check this right click on the C drive and select "properties", then select "tools" tab, in the tools option check the volume for errors.



Good luck

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1 Answer

Backup software for certance travan 40?


Hi,

You will have to load a driver for the Travan drive, if windows server 2000 sees the tap drive you could use NTbackup.exe to configure a back-up here is a link to read more about it. http://support.microsoft.com/kb/237310/

Good Luck

Jan 28, 2009 | Certance Travan 40 GB (stt3401a-sst)...

1 Answer

Old Tapes work new ones don't


I'm having this exact same issue and according to the DELL tech it is common. What I had to do is keep using the tapes until they started passing. I bought 2 brand new cleaning tapes and ran two cleaning jobs before it would pass. My daily tapes are passing, and after several retrys my weekly tapes are passing. Since my Monthly tapes occur so infrequently, I'm just taking one of the Daily tapes out of the rotation and using a Monthly tape until it passes. It's either this or buy a new tape drive.

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1 Answer

Ultrium tape stuck


I highly recommend that you contact Certance for assistance. Tape drives are expensive and you don't want to risk damaging it.

If you are feeling brave you could see if you can manually eject the tape.
Remove the tape drive from the chassis and look for a manual rewind screw on the bottom or back of the drive. This is provided on some drives to allow you to manually wind the tape back into the cartrige and eject it.

I hope this helps.

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