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Question about Certance Travan 40 GB (stt3401a-sst) Travan Tape Drive

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40 GB Data backup cartridge keeps ejecting

My Certance STT3401A Tape Drive errored out last night with a 'cyclic redundancy error, saying I had either a bad tape or a bad drive'. It has done this before and replacing that particular tape has always solved the problem. Now however, the drive will not accept a different tape. After a minute or two it ejects any tape I put in. I use Veritas BackupExec software with it and already 'Stopped' then 'Restarted' the service to see if that would make a difference. Thanks! Dexter

Posted by Dexter Williams on

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  • Dexter Williams Apr 23, 2007

    I run the cleaning tape process on a regular basis. My tapes (ten total) are on a rotating basis, so each tape is used once every two weeks. They normally perform quite well, but I have had this problem a couple of times. Replacing the tape always worked in the past.

    I guess I need to get the drive checked out or replace it possibly.

    Thanks very much for the quick reponse!!

    Dexter

  • Merv Sutherland Feb 14, 2008

    My STT3401A will no longer accept either old or new tapes, they are accepted momentarily and then ejected. The cleaning tape is accepted and the drive appears to work (you can hear it) for a few seconds, then only the LED flashes ( for hours if you leave it). The cleaning tape will not eject.

    I have installed a new driver downloaded from Veritas (version 5.1.1.1 dated 26/2/2003) and also updated Backup Exec 10d version 10.1 Rev 5629 with SP3 and Hotfix 48. But, the tapes are still not accepted.

    I have also downloaded a driver from Quantum and used the SBS2003 backup ultility, again the tapes are not accepted.

  • wilco73 Feb 24, 2009

    I have the same drive with a similar issue. The cleaning tape does seem to clean and does eject, but the drive will not accept any tapes. I am considering replacement at this point.....

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Been a long time since using one of these, but you more than likely need a head cleaner and solution. They are mentioned on this site if you read down http://www.taperesources.com/HARDWARE/ETRA-40-I-AT-Q.html

Posted on Apr 23, 2007

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When was the last time you cleaned out the tape drive. You could get errors like that if the drive is dirty! Regards, Armando

Posted on Apr 23, 2007

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