Question about LeapFrog Custom Learning Case
I have tried every thing. it says connect to computer,it sas download in progress. it has been that way for past 3 hours. i can;t install leap frog connet cd either. it comes to download screen and then just dissappers. my son is very upset and so am i.
- Download and install "Leapfrog Connect" manually.
- Wipe/reset your DIDJ (maybe...)
- Install the free game.
Like most people here on the forums and question boards, the didj hung or failed to download the update: "Download failed. Please try again."
I found that the .EXE from the CD, created a folder in the C drive "C:\Program Files\LeapFrog\log", where the file name was "Sniffer_*date*_*time*.log" Example: Sniffer_090102_1916.log
In this log file, there were two references to the remote files it had to download (in the display window, it says 101 Mb. So the two files below add up to about that much):
http://download.leapfrog.com/leapfrogconnect/PC/UPCInstaller.exe (25 Mbs)
The DidjPlugin.exe is the "Leapfrog Connect" installer, while "UPCInstaller.exe" is the free Jetpack Heroes game.
I cancelled the hung or timed out program launched from the CD, rebooted the PC, and then proceeded to download these two files manually.
After downloading these two files, I double-clicked each one. There was no dialog box or confirmation or license agreement page, destination folder, etc, etc, etc. This was a 'silent' installation, with
no prompts (save for the Windows security prompt: "Are you sure you want to run ...exe?"
I then proceeded to wipe the handheld (because it was stuck on "Downloading Update, please wait...).
Launch Leapfrog Connect:
1) Press the "Ctrl + Shift + R" keys in sequence and hold them down.
2) This should open a window that says "Connect the device you would like to reset".
3) Connect the Didj.
4) Eject the Didj when done.
5) Recreate your player profiles on the Didj and connect again.
I could be wrong, but wiping the didj did not erase the free game. I don't remember, but there was a point to sync the didj and then the game was there... Anyways...
After restarting the didj and creating a new profile, connecting to Leapfrog Connect, the didj should be good to go.
I do have a couple questions:
Why only have a small 5Mb self-extracting installer on the CD? Why not include the larger (75-78Mb) "Leapfrog Connect" on the CD?
Why not have the free game ALREADY installed on the didj? That way, when it comes out of the box brand new, you get to start playing right away...
My (kids) PC specs: AMD Duron 1.2 Ghz, 768Mb RAM*
Windows XP, Service Pack 3
Posted on Jan 07, 2009
Easy solution. I ran into this problem after my Didj was connected for almost an hour...
If you have connected your Didj handheld to your computer and you're stuck at that message, ignore what the handheld says. Instead look at your computer screen and look at the LF Connect application carefully. Once you see the eject button symbol appear next to the Didj icon on the Didj home page, syncing and/or downloading is complete and you may click "Eject" and disconnect your device.
This works like a charm. Hope it helps.
Posted on May 04, 2009
Everytime I hook up the computer it say download in progress and it has been that way for awhile why????
Posted on Jul 21, 2009
Help I don't know where to plug it in at It should already have it on with out downloading it!
Posted on May 27, 2009
I had the same problem and I downloaded the compressed zippped folder under "alternative installers". This worked but did take 8hrs. I have super slow dial up though....41 kbps. Goto "Customer Support", "Download LeapFrog connect here". Under "Having Firewall Issues try these alternative installers". Hope it works!
Posted on Jan 15, 2009
Solution #1 worked for me. We bought 4 of these games and they all got stuck at "Download in Progress" endlessly. We used these steps and it fixed all of them. Thanks for the solution!
Posted on Dec 26, 2009
Why is didj alway auto shut down itself?
anyway to stop it?
Posted on Oct 16, 2009
Could not get Didj to complete the initial download on Windows XP (same hanging problems others have seen), but was able to successfully complete update on Mac OS X system (was hanging initially like XP, but worked after a Mac computer reboot).
Posted on Feb 10, 2010
Tips for a great answer:
ESET will scan your computer this one time, and may take an hour or more. SAS and MWB will reside on your computer and can be run every couple weeks. Make sure you always run the updates before you scan with them.There are always a lot of things that can effect your Internet download speed.
- ESET Online Scanner (scans from the web, will take a while)
- SuperAntiSpyware (download and install)
- Malwarebytes (download and install)
Jun 02, 2013 | HP Compaq Black 15.6" Presario cq57-339wm...
Follow these steps To reset the Didj to factory settings and solve your problem:
1) Launch LeapFrog Connect
2) On your computer keyboard, press "Ctrl + Shift + R"
(on a Mac "Command + Shift + R").
This should bring up a window that says "Connect the device you would like to reset"
3) Connect the Didj and turn it on
4) Follow the on screen messaging to reset the Didj
5) Eject the Didj when the reset is complete
6) Recreate the profile on the Didj and then turn it off
7) Close and then open LeapFrog Connect
8) Connect the Didj and turn it on
9) You may be prompted the Didj needs an update. Accept this update
10) Get your parents to sign into the parent account and link a footprint to the current profile.
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