No software for my mp3 player

Hi Ayesha. Resetting the device should be able to fix minor problem with the unit. Since resetting the device had no effect, the problem you might encountering there is more of firmware problem. Try to reinstall/upgrade the firmware of your device. Philips has software that is called SONGBIRD. I think you have that one in the cd when you purchased the program You may download the progra,m by clicking here. Below is the procedure on how to perform the uprgade:

Download and install the Phillips Songbird program. Launch the Phillips Songbird software.
Connect the Phillips GoGear MP3 player to your computer using the supplied USB cable. Click the icon of your GoGear MP3 player on the left side of the Songbird interface.

Click the "Tools" tab. Click the "Check for updated firmware" button. If a new update is available for your device, it will be downloaded and applied. Do not disconnect the GoGear MP3 player until the Songbird program tells you that the installation is complete.

Hope this helps..

If you need further help, reach me via phone at https://www.6ya.com/expert/elixirjose_00375ea24bd8141b

Here is a link to download the software you need http://www.usa.philips.com/c/mp3-media-player/gogear-2gb-1.5-inch-full-color-display-sa3020_37/prd/en/;jsessionid=C2895B66C8ABEE0A7ADA32D21F8979BE.app102-drp1?t=support

Try downloading the software and/or drivers for it before connecting it to your pc. If you no longer have the disk that came with it - go to the manufacturers website and download them there. Don't connect it to your pc until the software is installed. The computer won't recognize it until the software and/or drivers are installed.

Reformat clip with disk utility after looking at it like an external disk. Do this by turning it off. Puting it in lock mode. Hold down middle button as you plug it in.

I am mad at my Clip as it did the same thing.

Screen shot here:
Sansa clip not recognized.

The Philips site offers the software you need.
If you have the Musicmatch player or windows media player 10
you should be able to download from either player

www.usasupport.philips.com enter country/language entry model number click on model # click on software & drivers
-Tha Mp3 Doctor

www.usasupport.philips.com for missing software - just enter model #

Use Windows Media Player to transfer songs - the programs on the installation CD are not used for transferring - they are only used for repairing the occasional malfucntion

Click on this link: https://www.p4c.philips.com/cgi-bin/dcbint/cpproduct_selector.pl?slg=ENG&ctn_no=sa6045&chassis_no=&x=0&y=0

And select the correct model number for your player.

SA6045/xx

Where xx is the relevant country code as printed on the player.

Click on software & drivers, then click the software you require.

Clean the USB plug, it's probally dirty.