Someone please help me!!!

had same prob to the T...found this post and it fixed it...it's the computer not the zen...once I did the two steps my zen started charging and turned on...go figure...the flashing blue light doesn't mean it is charging.
posted on Feb 25, 2009 abeales
If you have windows set to do automatic updates, you most likely had a windows update installed that caused this conflict with Win Media Player 11. No fix has been posted by Microsoft yet, so the only workaround is to Uninstall/Rollback Windows Media Player 11. Goto <Control Panel<Add/Remove Programs and remove Windows Media Player 11. Follow prompts, restart computer when prompted to. Also uninstall Windows Media Player 11 Runtime application following same procedure above.
This will roll your Windows Media Player back to version 10 or 9, whichever you had installed prior to version 11. You will need to re-configure Windows Media Player again.

Your Zen should now be recognized by WMP and Creative software. You probably need to upgrade your firmware at this point, follow the instructions on upgrading your firmware, and you should be good to go.

This is a windows problem, not a creative problem. Dont blame Creative for the screwed up hotfixes that Microsoft puts out on a regular basi

******** bich

itcan happen because of battery ded.can you remoove the battery and connect it again to usb and turn on if it is on ,problem is with your battery.isnt it????

nuwan

try to reload the firmware. download the firmware from creative.com. hold the play button when turn the player on, that will lead you to the recovery mode. chose reload firmware and then connect to your PC. run the firmware downloaded.

mick2a: the screen is gone. you need to replace it.

my usb device not recognized

Though this might be a bit late - Try WinAMP. I use Winamp and EVERY SINGLE album art gets transferred. Hope this helps!

Connection Problems:
· Make sure you have media player 11
· If you can, the best test is to try your player with another PC, to see if you still have the problem. This localises whether the problem is with the PC (most likely the USB) or the player. See the link below (search on "connection problems") for a lot more troubleshooting on this.
· Download recovery tool off creative's website.
· go to my computer > click on hardware tab >
click on device manager button > in the is next screen on the bottom should have>>universal serial bus controllers
(write these down just in case it cant find them)
right click on them and uninstall
reboot let windows reinstall them
· Also told Microsoft hotfix causes this problem try uninstalling the last hotfix
If that doesn't fix it try the USB cable

Does it turn on at all?

I`ve had the same problem twice, it seems the player erases the whole firmware when this happens. You can fix this by plugging it to your computer in recovery mode, this will allow you to reinstall firmware.(Search google for zen nano plus recovery mode to find instructions.)

I don't think people on here are allowed to advertise directly for their services. There are several websites on Google if you search under "zen repair." Also if you scroll down a bit you will see a little box on this page that says "Repair Service." Just put in your zip code to search for repair services near you.