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First the arm has to be in the down position. It sounds like you said theres water in the ice maker. If thats the case then it should have frozed. The ice cannot drop unless the ice maker heater comes on. Then the ice maker scoops the ice and drops into the resoviour thingy. If you have ice in the ice maker tray but no ice in the bucket then the ice maker is defective.
Sounds like a water valve problem to me. Force the ice maker to cycle. (turn it off and let it get cold for at least an hour then turn it back on). Test for voltage on the ice maker side of the valve. The valve is usually in the back near the floor. Just follow the water line. Another solution. switch the wires on the water valve. then try the water dispenser and see if it makes the ice maker fill up. See if when the ice maker cycles water comes out the door. If the ice maker causes water in the door , replace the valve, If door switch causes ice maker to fill up replace ice maker again.