Question about HP PSC 2355 All-In-One InkJet Printer

3 Answers

Paper jam/snag on hp PSC 2355

Hello. i need help with my family printer. everytime i try and feed paper through, it gets snagged against a plastic thing at the back. i can see the obstruction, it looks like some sort of black spacer, possibly used for adjusting for paper thicknesses, which if you loook at it from the back with the door open, has an arm which goes into the body on the left. the paper catches as it is fed through, resulting in a small tear, approx 35mm from the right hand side of the page at the leading edge. its doing my nut in. the printer worked fine before, then we started printing photos, and now its doing this and wont print anything. any help would be greatly appreciated. john sorry if i got a little too technical for some people there. :-)

Posted by john francis on

  • john francis May 17, 2007

    ok. i have tried the alcohol method, with a little success. the main feed wheel on the right hand side (from front) started to pick up the pages and pass them through ok, then stopped picking them up altogether. just spinning on the paper, and leaving a skid mark. then the odd one it took through still hit the old black lever thing, causing the little tear, and registering it as a paper jam.
    the plot thickens. i'll try peterjm's method tonight, cos taking things to bits is always fun, and i'll report back.

    cheers everyone.

    my mother has seen a 25quid printer in the postoffice which she thinks will be the same and is planning on chucking the hp. help save this printer!



3 Answers


I had the same paper feed problem with a psc 2355, from the day I bought it. As far as I can tell, the problem at the back of the printer is that the paper arrives with a steep angle against guides, which blocks the sheets. I managed to circumvent this problem by placing a thick paper sheet underneath other paper sheets, after bending the thick paper sheet upwards on the first 1-2 cm. hope this helps. Emmanuel.

Posted on May 17, 2007



  • Level 1:

    An expert who has achieved level 1.

    New Friend:

    An expert that has 1 follower.


    An expert that has over 10 points.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 5 Answers

Turn the printer over and undo the screw on the small panel on the rear left hand corner(as viewed from the rear) you need a torx driver for this screw (you may find an appropriate size flat blade driver might grip enough to turn it) inside is a L shaped lever, just lift it out slightly and rotate it anticlockwise until the plastic piece thats causing the obstruction is as far to the rear of the printer as possible, push it back in and replace the cover and screw. I hope this makes sense and works for you.

Posted on May 17, 2007



  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 5 achievements.

    New Friend:

    An expert that has 1 follower.


    An expert who has answered 20 questions.

  • Expert
  • 83 Answers

You may try to use a q-tip and some alcohol to clean the black tab[roller] it may be that a sticky substance has found it way on there, and the cleaning of may fix your problem, i hope this helps

Posted on May 08, 2007

Add Your Answer


Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

I have a HP psc 2355 all inone printer. It says it is out of paper but there is paper in the printer. Is there anyting else I should do to make the printer work?

Usually the pick up rollers slip causing no feed and the printer then expects it. Popping up a jam , you need to clean the pick / feed rollers which are inside where the front edge of the paper goes. The 2 on the right are the most important, use a damp cloth and rub the wheel horizontally

Nov 25, 2010 | HP PSC 2355 All-In-One InkJet Printer

1 Answer

Paper does not feed through, gets crumpled, jams

you have to remove all covers, then you have to clean all paper feed rollers..chek fuser assy too! If you unable to do that just go visit any special printer service!
Good luck!

Apr 05, 2010 | HP LaserJet IIIp Printer

1 Answer

Cannot print - keep getting paper jam message - after pressing cancel button, paper keeps feeding into machine w/ paper jam message again


try cleaning the paper jam first
check out the following link,this should help you a great deal

Jul 14, 2009 | HP PSC 2355 All-In-One InkJet Printer

1 Answer

My HP PSC 2355 tells me there is a paper jam

Request you to get it check with the engineer personally or their might be a piece of paper stucked somewhere in the corner. I tried the same and was fixed

Jul 02, 2009 | HP PSC 2355 All-In-One InkJet Printer

1 Answer

Paper feeds half way, then check paper light blinks but no jam!

Try cleaning the rollers at the bottom where the paper feeds in from and that should help.Now if this does not resolve the issue then trust me call in to hp total care at 1800-474-6836 and get a discount of atleast 50% on upgrade printers nothing less that 50%

Jun 15, 2009 | HP PSC 2355 All-In-One InkJet Printer

3 Answers

HP PSC 2355 won't feed photo paper

You can't use the photo papers in this kind of printers

Aug 01, 2008 | HP PSC 2355 All-In-One InkJet Printer

1 Answer

Paper jam

There must be apiece of paper in one of the cogs do atthe bottom of where the paper is inserted. Try removing the covers and seeing if you can get it if not try using paper feed button with no paper.

Jan 30, 2008 | HP PSC 2355 All-In-One InkJet Printer

1 Answer

Hp 2355 all in one

Does the same message come up when you try to copy?

Oct 28, 2007 | HP PSC 2355 All-In-One InkJet Printer

2 Answers

Out of Paper. Load Paper Error


HP PSC 1600 and 2350 Series - Paper Jam or Paper Feed Problems"

When the all-in-one detects a paper jam, the following message appears: Paper jam: Press OK to continue . The computer might display the following message: There is a paper jam (or misfeed). Clear the jam and press the Enter, Resume or OK button on the HP PSC. This document will assist in correcting paper-feed problems such as paper jamming, print slanting, and multiple pages feeding into the all-in-one. s.gif Clearing paper jams

Jul 28, 2006 | HP PSC 2355 All-In-One InkJet Printer

Not finding what you are looking for?
HP PSC 2355 All-In-One InkJet Printer Logo


Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts


Level 3 Expert

1997 Answers

Cindy Wells

Level 3 Expert

6259 Answers


Level 3 Expert

8092 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides