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Dark smudge at top of some pages

On about one in ten or so pages a black smudge of a rectangle (about 1"x 1/2") appears top centre of a page. What to do please? many thanks Ilduco

Posted by Leslie Leader on

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Anonymous

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Either something is lodge in between your printer's roller(which would require service tech to repair)or most likely the drum on your printer is damaged. Just replace the toner cartridge and that should fix it.

Posted on May 07, 2007

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Description:
- If smudged stains appear at the top center of the printed page:
  • Make sure the paper is not too thick or curled.
    Also, verify that the appropriate paper is being used and that the paper type set in the machine matches the media used.
  • Make sure the paper is not curled when you print on the back side of the paper with the Print Odd Pages and Print Even Pages settings.

- If smudged stains appear at the right or left corner of the printed page:
  • Make sure the paper is not curled when you print on the back side of the paper with the Print Odd Pages and Print Even Pages settings.

- If smudged stains appear on the reverse side or at the bottom of the page:
NOTE: Illustrations shown below are from the representative product and may differ from your Brother machine.
  • Make sure the printer platen is not dirty with ink.

    How to clean the machine's printer platen

    1. Unplug the machine from the AC power outlet.
    2. Lift the scanner cover until it locks securely in the open position.
    3. Clean the machine's printer platen(1) and the area around it, wiping off any scattered ink with a soft, dry, lint-free cloth.

      platen1.gif
    4. Close the scanner cover.

  • Make sure you are using Genuine Brother Innobella™ Ink.
    > Brother Genuine Supplies information


  • Make sure you are using the paper support flap.

    To use the paper support flap, pull out the paper support (1) until it clicks and unfold the paper support flap(2).

    flap1.gif
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Printer is putting a 1/2 dark black line on the back of the pages

dear friend

looks like problem related with refilled cartridges

are you using refilled cartridges??

if yes then you have to check whether they are leaking or not,

if they are leaking, you have to maintain cleaning level

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If smudged stains appear at the top center of the printed page:
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  • Make sure the paper is not curled when you print on the back side of the paper with the Print Odd Pages and Print Even Pagessettings.

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  • Make sure the paper is not curled when you print on the back side of the paper with the Print Odd Pages and Print Even Pagessettings.

- If smudged stains appear on the reverse side or at the bottom of the page:
NOTE: Illustrations shown below are from the representative product and may differ from your Brother machine.
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flap1-y4i03b33115mpu3ejihwhjwc-5-2.gif
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Google repetitive defect ruler for your model to help in the future.

Hope this helps
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