Question about SanDisk Sansa e260 MP3 Player

2 Answers

Big problems with Sansa e260

It started when i was listening to one of my songs and it said that it was a bad file and when i tryed deleteing it and putting it back on it was an error putting it on and when i looked on it through My Computer there was wierd files in the Albums Music and a folder named tmp i dont know if that last one was there before becosue i never actually looked they all have files in them with names that use symbols when i try formatting it it doesnt do anything when i try deleteing the files myself it says ------ Cannot be deleted. The device has either stopped responding or has been disconnected. Videos and pictures still work. i have tried both of the usb modes and i have tried updateing it and sometimes when i try downloading songs it just freezes and sometimes it just turns off

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  • James Hoehn Apr 22, 2007

    I just tried that now and the updates installed but I still cannot put music on it. Now the sansa just crashes when i start to put music on it

  • James Hoehn Apr 23, 2007

    Now i wont even turn on it just crashed while turning on

  • James Hoehn Apr 23, 2007

    I have finnaly fixed it. i got the solution from this post



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Hi, sounds like a firmware update is required. While it can still be detected by your PC, back-up all your files to a temporary folder in your PC's C. Download firmware update at and follow the instructions carefully. Firmware/drivers/software can be OS/version/model specific so you have to match everything before proceeding. I have noticed this problem come up when the memory is almost full or with too many files or too many long file names. I hope this be of some help and work out for you. Good luck.

Posted on Apr 22, 2007

  • Louie  Role
    Louie Role Apr 26, 2007

    Hi again, nice to hear that you're out of your problem. Regards



I had a similiar problem with my e260, probably because I was shifting it from multiply computers and not being as careful with the files that got placed on it. Eventually corrupt data was an issue and I couldn't get it to clear at all. What did work was this: reformat the drive through internet explorer then do a system reset on the device as well. After all the device files are readable as the same drive with everything else, but they've got to be hard coded in somewhere, otherwise a LOT of people would have a lot of miniature paperweights. Either way, it clears them completely back to scratch.

Posted on Oct 06, 2007


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well i had same problem try this
1.take all songs to computer (and pictures ,movies)
2.make sure your computer dont shows hidden(needed files) files.. if you are using xp or vista do this controll panel/folder options
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hold the on/ off button down for about 30 seconds, it should finaly shut off.
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> how i did that was opening my computer selecting the device and deleteing the contents of each folder
once its cleared of the files re sync your stuff into WAIT until it says someting like you can now disconnect the the device in the sync screen and WELLA my problem was fixed, i'm now happily listening to music typeing this!!!!
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Have you tried updating the firmware. Even if it is the lastest edition, download the firmware manually and run the software. Then format in Windows Media player. Best Regards Keith

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