Question about Canon PowerShot SD300 / IXUS 40 Digital Camera

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Canon powershot SD 100 - I can't see anything but a black screen

When I turn on my camera to take a picture the display screen is completely black. If I try and take a picture nothing comes out. The whole picture is completely black. The camera is still functioning as if it is taking the picture. The flash continues to work, but unfortunately no picture comes out. But when I switch to the display mode to view my pictures, I can see the old pictures from my memory card. But I just can not take any new pictures. What should I do? What do you think the problem is?

Posted by Jenny Diep on

  • 2 more comments 
  • P4nda Jun 10, 2008

    exact same thing.... i can see all my other old pictures but then when i try to take a picture, the screens all black. But i just turned it on then it worked, for like 5 seconds then the screen went black again

  • Anonymous Aug 20, 2008

    exactly the same problem here too... any ideas?

  • darlamay1 Sep 30, 2008

    I have the exact same problem with mine - It worked all summer ( took over 400 pictures ) and than on Spet 11th - it is now showing just a black screen - any solutions?

  • Anonymous Mar 16, 2014

    I never dropped my camera before but one day when i turned my camera the whole screen was a violate(ety) purple screen.
    When i take a regular photo with or without flash the picture comes out with normal colors.
    But with videos it stays purple and so does the screen.

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6 Answers

Anonymous

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This problem is caused by a stuck shutter assembly. Normally the shutter is open which allows light to enter the image sensor and show you the live preview you see on the screen. When you take a picture the shutter closes which allows the image sensor to record what was seen at the exact moment the shutter closed. The shutter is stuck closed, causing the image sensor to always be in the dark. These shutter assemblies are extremely small and delicate. The miniature parts can become jammed with just the slightest bit of oil or contaminant, or the slightest misalignment of components. The problem can sometimes be fixed by gentle tapping of the camera on a solid surface. If you are going to try this be VERY careful, and do not tap the camera on the buttons, lens, or battery door. If this does not solve your problem then the camera is going to have to be taken apart and the shutter cleaned and reset to allow free movement. This repair costs $125 to $145.

Posted on Jun 16, 2007

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Anonymous

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Check cannon's knowledge base for solution to "blank or distorted screen on certain digital camera models". The URL is http://www.usa.canon.com/consumer/controller?act=SupportIndexAct Enter your product info and follow the screen instructions. You can call them at 1-800-828-4040. "Support hours are Monday thru Friday - 8:00 AM to 12:00 midnight; and Saturday 10:00 AM to 8:00 PM (all times EST)" - Cannon website. They are aware of the problem and will take care of it for you free of charge. I have a similar problem and I am getting my camera repaired free of cost.

Posted on Jul 04, 2007

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Anonymous

U dont really need to return it just click on display then it returns to normal i know this because it happened to me before.

Posted on Oct 01, 2008

Dave Lundmark

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Ccd problems will be fixed with a limited amount of models.
http://www.usa.canon.com/consumer/controller?act=PgComSmModDisplayAct&keycode=2112&fcategoryid=221&modelid=8776

Posted on Jun 21, 2008

  • Dave Lundmark
    Dave Lundmark Jun 21, 2008

    This is not really a recall. It is a repair by Canon. I have had more than 10 cameras fixed by Canon and a few fixed by Nikon.

    The postage will be paid by Canon both ways. Nikon pays only the return, you have to pay to NY, or other repair unit.

    The guarantee, is not really a warranty as such, but will be covered for a limited time.


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Anonymous

I lost Instructions How to work camera

Posted on Jun 14, 2008

CameraR

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I know this is an old post, but it really sounds like a defective CCD imager. You may be in luck. Canon should fix this for you for free, including free shipping both ways. Please check the following two links for more info:
http://camerarepair.blogspot.com/2007/11/canon-digital-cameras-showing-black.html
http://www.usa.canon.com/consumer/controller?act=PgComSmModDisplayAct&fcategoryid=225&modelid=13390&keycode=2112&id=29819
Applicable cameras include:
A40, A60, A70, A75, A80, A85, A95, A300, A310, S1 IS, S60, S200, S230, S330, S400, S410, S500, SD100, SD110

Posted on Nov 15, 2007

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2 Related Answers

t00nz

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SOURCE: Black screen problem with Canon PowerShot SD 750

Did you accidentally press the DISP button on the back of your camera? This manually turns the screen on and off to save batteries. Try pressing this button one more time to see if it turns the screen back on.

Posted on May 27, 2009

Anonymous

SOURCE: Help me fix my camera

This is internal problem with the wiring of CCD. Canon will repair free of charge, the products.Contact Canon customer support centar , for further assistance at 1-800-828-4040 , or send an E-mail to : [email protected] and explain problem with samera...

Posted on May 24, 2008

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