What kind of phone and is it a password problem, if its the password thing you can contact your service provider and they can reset it giving you access. Hope it was helpful.
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Maybe the problem is with the voice mail sent itself. Maybe it was recorded in a very low quality that's why what you receive was low sound and indistinguishable. Compare it with your other received voice mail, if all is like that then maybe there is something wrong with your messenger voice mail setting. If not, then the problem is probably the voice mail sent itself.
its usually in one of your contacts if its a new Sim card if its not there then just Google your network provider for voice mail number for example search o2 voice mail number should be easy enough for you to find
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