Question about KitchenAid KSRS25ILSS Side by Side Refrigerator

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Icemaker issue: cubes melting at the bottom causing water leak out the front

The ice-maker on our KSRS25IKS001 side-by-side recently developed a problem. The freezer is functional - food very frozen, but water started slowly leaking and creating a puddle on the floor. Emptied the ice-maker - found that cubes were fine at the top of the unit, but frozen together nearer the bottom, and melting at the very bottom - causing the water drip. After thawing and cleaning the ice-maker bucket, put it back and a day later it was full again. Problem came back and the melting has started again. Would be very grateful if you can help diagnose the problem. Thanks.

Posted by Jonathan Patrizio on

  • 5 more comments 
  • Jonathan Patrizio Apr 22, 2007

    On closer inspection, I noticed that the trap door that lets the ice out of the chute at the foot of the ice-maker, seems to not close. It isn't jammed, but it seems to be sprung open. I can push it to the closed position, but it wants to spring back and stay open.

    The attached photo is looking up at the bottom. Any ideas about how to unjam it, and close again automatically gratefully received.

  • Jonathan Patrizio Apr 22, 2007


    Cause: For anyone else encountering the same problem, I just found that the clear plastic chute had unclipped itself from its mountings, causing this problem.

    Remedy: I removed the front panel and the electrical panel beneath, clipped the chute back on, reassembled and the door now closes - slowly, but eventually it now snaps shut.

  • Jonathan Patrizio Apr 22, 2007

    Thanks for this suggestion and for your posting.

    That could be another potential reason why it's not closing very quickly, after I re-mounted the plastic chute. Can you please comment where I get the 8201756 kit from? Is it a Kitchenaid part?

  • Anonymous Feb 07, 2009

    I have a similar problem (and possible solution?). The chute door was shutting so slowly that ice stuck in there and kept it from closing all the way. That ice melted and re-froze causing a jam and a mess. All I did was remove the black piston-thing that apparently made the door close slowly and now it shuts immediately and seems to work fine.

    Obviously that piston was there for a reason... but it seems fine without it. Anyone? Am I making a mistake leaving it out?


  • Anonymous Mar 14, 2014

    kenmore ice maker problems I have a side by side Kenmore refrigerator, model No. 106-59597990. After I lower the icemaker control arm, only a few ice cubes are made. Also, there is a sheet of ice below the cubes on each side and in front of the icemaker auger, as well as in the dispenser chute. Earlier, when I was cleaning the coils underneath the refrigerator, I noticed that the bottom food bin in the freezer was stuck and there was a sheet of ice underneath it. Also, after I replaced the water filter, cleaned out the ice bin and then lowered the icemaker arm to make ice, I noticed water leaking down from the ice and water dispenser area onto the floor. A day later it is still leaking, though a lot less than at first. But the ice production is still much lower than it should be. What do you think is the problem (and the solution)?

  • Anonymous Mar 31, 2014

    Ice builds up in the bottom pan of the freezer then ultimately thaws then drains out on the floor.

  • Anonymous Mar 31, 2014

    Ice builds in the bottom of the freezer then ultimately thaws then pours out onto the kitchen floor.



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J, sounds like your dispensor flapper is not closing properly and you are drawing warm air up into the ice bucket. This model had an issue where the flapper pin holder was part of the housing and would break off. They have a kit now that fixes that problem. The only other thing it could be would be low freezer temps or it's staying in defrost too long. With out being there, I would start with the dispensor flapper. Check it out and post back.. Catriver.

Posted on Apr 22, 2007

  • Anonymous Apr 22, 2007

    We must of posted at the same time, looks like I hit it, the kit number is 8201756. Comes with instructions, not the easiest gig, but if you take your'll get it.

  • Anonymous Apr 22, 2007

    You can get it at this site.. just enter the part number..Catriver



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