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Brand New Machine, can't open the door

Smeg di612ca intergrated dishwasher, delivered 2 days ago, just tried to take the protective packaging off, i have removed the polystyrene and clear plastic but there is what seems like a 'transportation device' a black piece of plastic with a screw through the middle, unhelpfully this screw is upside down so all that i can see is the treads. The door is not budging. It has been suggested that I plug it in and see if the door then opens, no luck, any halp will be appreciated. Cheers, J.

Posted by john madden on

  • 2 more comments 
  • dan199 Mar 04, 2008

    identical problem. have been told htere's no transport locking device and instructions are inside - not much help if ou can't open it

  • Anonymous Apr 05, 2008

    yep same problem. how the hell do you open the door??

  • Anonymous Jul 27, 2008

    I have the same problem as above really. The screw he mentioned seems to be on the underside of the base unit, right at the top where the door should close too (not actually on the door). I am baffled as to how to open this thing. Incredibly silly that there isn't a single instruction on the packaging, nor on the online help files.

  • JamesX Aug 31, 2008

    I have the same issue.

    The door appears to be clamped by a black locking mechanism which is screwed tight from inside the machine. The screw is inaccessible.

    I have a plumber coming tomorrow to organise the waterfeed so will let you know then if we've managed to sort it.



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Threre should be instructions on what you need to remove, but where is this black plastic located, and wher eis the screw positioned?

Posted on Nov 07, 2007


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