Printer my printer tells me I have installed the wrong color cartridge. I took the cartridge to be refilled @ Walgreens & their machine rejected it saying it was not empty. So, I reinstalled into my printer & it told me the same thing. Cartridge is Tri-color 28.

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Jayne Young Apr 26, 2007

I guess I didn't explain myself correctly. This is a HP & I have been using it for about 6 mo. This just all of a sudden tells me I have the wrong cartridge. It's still about half full of ink. Please help?? THANKS MUCH!
Jayne Young Apr 28, 2007

My problem wasn't solved because I didn't explain that I am using HP cartridge & it has been in my PC for 6 mo. I've had no problem until recently when it tells me I have installed the wrong one, which is still about half full of ink. So, any suggestions? TANKS!
Jayne Young Apr 30, 2007

Still waiting for a solution. THANKS! Still waiting for a solution. THANKS!
Jayne Young May 03, 2007

Like I said, I am using a HP cartridge, which I have been using for many mo. It recently tells me I have the wrong color cartridge but the black is fine. PLEASE help??? Thanks

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I am a printer tech at a large corporate office, dealing with hundreds of HP inkjet printers. From your description, you appear to be using remanufactured cartridges. I strongly suggest that you cease doing this and go out and get you a genuine HP cartridge. This will more than likely resolve your issue. Yes, remanufactured cartridges are cheap options, but they cause far more grief than they are worth.

Posted on Apr 25, 2007

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