At Fixya.com, our trusted experts are meticulously vetted and possess extensive experience in their respective fields. Backed by a community of knowledgeable professionals, our platform ensures that the solutions provided are thoroughly researched and validated.
Hi im looking for some help, my printer when switched on reports that tray B is OPEN,i have checked for jammed paper etc, nothing t5here at all.
do u think its a sensor thats blown, or dirty, the printer is only 1 year old and not had a lot of paper printed from it.
any ideas on how i can resolve this issue and get my printer working again would be helpful.
United
Got same problem. Idiot Epson service manual uses too many acronyms such as "MSI" - what the hell is MSI - We don't all speak Epsonese and even a search in the service manual does not give a description. Anyway, the manual gets you to check all the other cover sensors, even though they can be easily proved to be working because they show the status in the display (A, B, C, E, F OPEN) if all open. Close any one of them and the corresponding letter disappears so I know all switches working. Have manually checked to B switch, ,metered it ok, cable ok so I'm suspecting main board. Did you ever fix this one? - too many people post problems but never their own follow-up to save other people going through same thing.
By the way I love the wording of the next message if you press the "Go" button while "B open" is displayed... "Unable Clear Error" - they really need proof readers.Got same problem. Idiot Epson service manual uses too many acronyms such as "MSI" - what the hell is MSI - We don't all speak Epsonese and even a search in the service manual does not give a description. Anyway, the manual gets you to check all the other cover sensors, even though they can be easily proved to be working because they show the status in the display (A, B, C, E, F OPEN) if all open. Close any one of them and the corresponding letter disappears so I know all switches working. Have manually checked to B switch, ,metered it ok, cable ok so I'm suspecting main board. Did you ever fix this one? - too many people post problems but never their own follow-up to save other people going through same thing.
By the way I love the wording of the next message if you press the "Go" button while "B open" is displayed... "Unable Clear Error" - they really need proof readers.
Interesting point of detail - may or may not be related. When the "B Open" error is displayed, if I open another cover (say A), the "B Open" is replaced with "A Open", but any further covers opened get added in the display so the maximum number I can have open displayed is "A C F E Open" - (there is no D on this model. But it never shows "B" except when all the others are closed. This I think is significant but until the fault is diagnosed I won't know why. I would need another working C1100 to compare these symptoms. I'm hoping the customer will write it off though - indications are PWBA MCU and/or LV/HVPS faulty. IMHO uneconomic to repair. Interesting point of detail - may or may not be related. When the "B Open" error is displayed, if I open another cover (say A), the "B Open" is replaced with "A Open", but any further covers opened get added in the display so the maximum number I can have open displayed is "A C F E Open" - (there is no D on this model. But it never shows "B" except when all the others are closed. This I think is significant but until the fault is diagnosed I won't know why. I would need another working C1100 to compare these symptoms. I'm hoping the customer will write it off though - indications are PWBA MCU and/or LV/HVPS faulty. IMHO uneconomic to repair.
You can't post conmments that contain an email address.
Best guess would be that the lever on the sensor for the cover that is reported as open has got bent.
Get yourself a service manual from
http://www.TheServiceManualShop.com
and find where the sensor is that is affected. Visually inspect it and ensure it works when the cover is opened/closed.
Switches Image
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
you may wanna check if the paper that your using is a laser paper, check the mp tray, reload the paper and check the settings on your computer using thicker needs to match the setting on your driver you may also wanna check if your printer can do a stand alone copy so that we can identify if this a hardware issue or a driver issue.
hope this will help u
check the toner ,, check paper jam and ,, paper tray ,, or any sensor issue,, don't give the print order untill you see the green signal over the printer...
1.1 Switch off the printer and disconnect the power supply. Allow any residual charge to fade away before putting your hands or metal tools inside the chassis. 2.Step 2 Pin down the exact location of the jam. The three hot spots for a jam are the paper tray, anywhere between the feed tray and the print carriage, or between the print carriage and the output tray. 3.Step 3 Take off the front paper tray if the sheet got stuck while it was still in the front area of the printer. If the sheet jammed here, you should be able to see most of the paper. 4.Step 4 Pull on the sheet with both hands and steady pressure. Do not tug as you might rip the paper, leaving a chunk of it deeper in the machine. 5.Step 5 Open the back panel to reach paper jammed between the feed tray area and the print carriage of the all-in-one printer. Carefully remove the jammed paper from the machine. 6.Step 6 Use the carriage access door to reach a jam further inside the all-in-one printer. You may need to move the print carriage out of your way to clear the jam. 7.Step 7 Return any access panels to their closed and locked positions. Plug your printer back in and flip the power switch.
Diagram of doors should be above control panel of printer.
Lift ADF/Scanner up. Open door "C" just below it. Lift orange photoconductor lever up to release photoconductor. Lift photo conductor up towards you. Inspect for jammed paper and remove if necessary. Replace photoconductor, close lever and door "C".
Open door "E" on rear of printer and look for jammed paper and remove. Close door "E".
Last place to look is in paper tray. Take stack of paper out and look for paper jam. Removed as needed.
These are the three places i have had jams and you will only find the jam in one of them. Most likely it will be in back in Door E
We just solved this problem with our c900.
Basically, a paper jam has caused some probs with the sensors and rollers. After playing with the thing for about 4 hours, i ran some really thick photo paper through it and after a couple of trys where it just screwed up in the back, it then fed through and printed correctly. After that it was fine with all paper types, no more messages, and no more paper getting screwed up in the back. Ian
open the mp tray locate 2 white plastic egg shaped piece on the ends of the steel rod gently push one or the other towards the back of the machine if the paper jam error message is on then the roller will turn as soon as you give it a push re load the paper open and close door a or e printing should resume that white piece works with the paper lift to get the paper up to the in feed roller
1. Switch off the
printer and disconnect the power supply. Allow any residual charge
inside the all-in-one printer to dissipate before putting your hands or
any metal tools inside the chassis.
2. Pin down the exact
location of the jam. The 3 hot spots for a jam are before a sheet
completely leaves the paper tray, anywhere between the feed tray and
print carriage or between the print carriage and output tray.
3. Take off the front
paper tray if the sheet jammed while still in the front area of the
printer. If here, you should be able to see most of the paper.
4. Pull the sheet with
both hands and steady pressure. Do not tug as you might rip the paper,
leaving a piece deeper inside the machine.
5. Open the back panel to reach paper jammed between the feed-tray area and print carriage. Carefully remove the jammed paper.
6. Use the carriage
access door to get at a jam further inside the printer. You may need to
remove the print carriage to get to the jam.
7. Replace all parts and
return any access panels to their closed and locked positions. Plug
your printer back in and flip the power switch.
CREDITS: nanicool
IF YOU DONT GET FIXED WITH THIS THEN PLEASE REPLY BACK.
Step1 Turn the printer off and on to see if it can automatically clear some or all of the jam. Many printers provide an error-code listing on the front panel display for the area where the jam occurred. If your printer shows an error code, be sure and check the printer manual to see if that identifies the area of the printer where the jam occurred. Step 2 Turn off the printer. Step 3 Remove any paper trays. Inspect them for wrinkled or damaged paper. Step 4 Open any other doors that give access to the printer's paper path and to the toner or ink cartridge. Step 5 If necessary, remove the toner or ink cartridge. Place it in a bag or away from light to avoid damaging it. Step 6 If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly (see A). The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam. Step 7 If the paper does tear, try rotating the roller gears manually to free the paper (see B). Don't force anything, though. Step 8 Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on. Step 9 If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
cheers m8 looking at ur suggestion at the weekend.
tnx for taking the trouble to assist me.
frank
Got same problem. Idiot Epson service manual uses too many acronyms such as "MSI" - what the hell is MSI - We don't all speak Epsonese and even a search in the service manual does not give a description. Anyway, the manual gets you to check all the other cover sensors, even though they can be easily proved to be working because they show the status in the display (A, B, C, E, F OPEN) if all open. Close any one of them and the corresponding letter disappears so I know all switches working. Have manually checked to B switch, ,metered it ok, cable ok so I'm suspecting main board. Did you ever fix this one? - too many people post problems but never their own follow-up to save other people going through same thing.
By the way I love the wording of the next message if you press the "Go" button while "B open" is displayed... "Unable Clear Error" - they really need proof readers.
Interesting point of detail - may or may not be related. When the "B Open" error is displayed, if I open another cover (say A), the "B Open" is replaced with "A Open", but any further covers opened get added in the display so the maximum number I can have open displayed is "A C F E Open" - (there is no D on this model. But it never shows "B" except when all the others are closed. This I think is significant but until the fault is diagnosed I won't know why. I would need another working C1100 to compare these symptoms. I'm hoping the customer will write it off though - indications are PWBA MCU and/or LV/HVPS faulty. IMHO uneconomic to repair.
×