My tomtom receiver is frozen on the start screen.

Your TomTom home software is corrupted:

1) Try a 'hard reset': while the power is on, stick a small (tooth/match) stick through the hole under your unit base and opposite to were the USB connector go, for a few seconds, remove the pressure on the stick will cause a complete system reboot if possible.

2) Check the health of your Tomtom One flash drive: connect to the computer, use Windows Explorer -> Properties -> Tools > Error-checking to scan and repair any problem.

3) Restore software: using TomTom Home, restore from a previous backup followed by a device update while connected online.

Hope it helps: let me know how you go and good luck!

you need to download tomtom home from the tomtom site so you can get the update for your XL. this normally cures the problem and tomtom home will do it almost automatically.

you can download tomtom home HERE

just choose your operating system, then after you run it on your computer, just follow the on screen instructions.


bill

you need to download tomtom home from the tomtom site. it will do it almost automatically.

you can download tomtom home HERE

just choose your operating system, then after you run it on your computer, just follow the on screen instructions.


bill

Try to press and hold the power botton for 10 sec and then power on it again if still not work try the hard reset press the reset button for 15 sec and if there is a latest firmware update download it.

I’m happy to assist further over the phone at https://www.6ya.com/expert/ramy_d9e7ebea3891f482

do you have tomtom one installed on tyour computer if not go to the tomtom website install that,hook up gps to computer if it says conect to computer ion the tomtom screen hit yes,then try update device

http://www.tomtom.com/support/index.php?Language=1&query=red+cross&FID=1898

Do you have an account at TomTom?
If not, make one here:
http://www.tomtom.com/myTomTom/myProfile/index.php

Do you have TomTom Home installed?
Find it here:
http://www.tomtom.com/plus/service.php?ID=17

Connect and update after completed previous steps...

http://www.gpsmagazine.com/2006/06/tomtom_quietly_releases_firmwa.php?page=all

My TomTom One is acting up. All of a suddent, it has a hard time finding a valid GPS signal. Then, it sometimes becomes frozen at the first screen when you turn it on. When I try to connect to the computer, the menu page comes up on the computer screen, but the unit does not respond to anything. This unit has operated smoothly until now and I have done nothing to change it. Any ideas?

I just had this same problem. Quite strange. I have a Tomtom One New Edition and connected to a Vista Ultimate computer. Here is what I did to fix the problem I was having.

Exited out of the Tomtom HOME application. Went to "Computer" and right clicked the Tomtom drive (was M: for me, could be different for you) with the Red Icon. Selected properties and click on tools. From there I selected "Error-Checking" and only checked "Automatically scan and fix errors for me". It said it found a couple errors and corrected it. I then doubled clicked the icon in the bottom right portion of my screen which looks like a USB plug with a green check mark on it. I selected the drive and clicked stop. I disconnected the usb plug and then used a small tack on the bottom of the Tomtom unit to reset the device. After that, I turned the unit on and all was fine and I could clearly see that an update was applied.

Good luck! They really should have a support bulletin for this as this is clearly a common issue.