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Question about Sony Cyber-shot DSC-W100 Digital Camera

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Black Mark I own a SOny DSC-W100, I am travelling around south east asia at the moment and am really enjoying taking photos but a couple of days ago, I was using my camera and the battery turned off, but it did it so quickly that the lens which normally draws back in automatically when it switches off didn't go in, I immediately charged the battery for a few seconds and then replaced it in the ca,era at which point the lens closed, but for the past couple of days there has been a black dot coming out in all my photos. Is this because too much light got in and damaged it? Is it possible to fix a problem like this or am I going to have to buy a new camera?? The camera was bought in May of last year so technically the warranty is still intact, but being in Asia means that it's no use to me... All comments will be fully appreciated. Cheers.

Posted by Susannah Engel on

  • bparsanlal Aug 09, 2008

    My problem is somewhat reversed, the lens is covered and when the power is turned on, the lens is still covered.

    I have a Fujifilm Finepix A-303.

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Anonymous

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It does sound like you may be right - the ccd (the bit that the light falls on to make a digital signal) can often get damaged if too much light gets to it, such as being in direct sunlight with the lens open. also if there was a problem with the battery, occasionally ccd's can suffer from low voltages althought this is less common. The way you describe what you did though sounds like this is not the problem - first thing to try is to give the camera a new battery (not covered by the warranty anyway) and see if th problem is solved by that - also make sure that the charger is not the problem -take it to any electrical guy and he can tell you if it is behaving as it should. If you need it you can get the user manual for the camera here; http://esupport.sony.com/perl/model-documents.pl?mdl=DSCW100 check page 8 - the black dot may be only an issue on the viewing screen of the camera itself - try uploading the photos to a pc and see if you get the same just to check this. You have probably done a reset on the camera already even if you dont know it - worth a try though: "Turn off the camera. Ensure the camera is not connected to an AC power adapter. Remove the battery from the camera for 15 seconds. Reinsert the battery. Turn on the camera." The 15 seconds is important. If you get no luck with any of that then go to this link for sony support in thailand; http://www.sony.co.th/support/servicecenter.aspx if it comes up in thai, click "EN" at the top right for the english version If you are really lucky, they may be able to use your warranty despite being from another country - give them a try. Hope this helps :)

Posted on Apr 20, 2007

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