Question about SanDisk Sansa e250 MP3 Player

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My Sansa e250 won't stay connected or sync

Hello...
My Sansa e250 2g mp3 player started acting strangely last night and for the life of me I can't figure out how to fix it... I was deleting songs via Windows Explorer so that I could put new stuff on it, and then I tried sync-ing the new stuff to it in Windows Media. I figured I was doing things too quickly because all of a sudden it shut off. I disconnected it from my PC and turned it back on, but it opened to and froze on a "refreshing database" screen. I restarted it, and it FINALLY finished "refreshing"... but when I looked at my music files, everything was gone. No songs at all. The pics are still there, and when i connected it to my computer again it said that there were a couple files of music on the player, but they're not there. THEN I tried to sync new stuff to the player, but the second I click "sync" it works until it's done sync-ing about 80% of the first song, and then my mp3 player turns itself off and on again, and so nothing can sync to it. Now I don't even need to ask the computer to do anything to it, it'll just sit there, connected, turning on and off. When it's disconnected, it's fine.

End result: There is no music on the player, and I can't sync anything to it or do anything to it via the computer cuz it keeps turning itself on and off. Can anyone help me? I've tried the method prescribed by thamp3doctor and it won't work.

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  • 2 more comments 
  • raugiedale Dec 26, 2008

    oh, btw... the player's about a year old... when I had it for 3 months I had to completely reformat it. Just in case that helps someone (PLEASE!!!) figure out how to fix it.

  • raugiedale Dec 27, 2008

    I don't know...
    Thank you for any effort you put into this... I was got impatient (forgive me, I got a lot of music for Christmas and was very eager to take it with me) and tried to remember what I did nine months ago. The whole "recovery mode" thing was a bit of a stretch, but it worked. Granted, I had to do it three times, but now everything works normally... it syncs and plays and charges like it used to.

    Thank you for your very helpful site... if I ever encounter a tech issue ever again I'll be sure to come to you guys (And I'll try to be a little more patient). keep it up!!!


  • platleo673 Dec 27, 2008


    1. load main image failed switch to recovery mode

  • Anonymous May 11, 2010

    do you have a warranty.

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  • 76 Answers

Haha your welcome. good luck with your mp3 player in the future!

Posted on Dec 27, 2008

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