Freezes at rebuilding library

I am trying to download firmware onto my microphoto I have done everything tech support told me. On how to reboot and erase the memory then to download the firmware off of the creative labs site. But when it gets to rebuilding library it freezes. The mp3 player just sits there with that message on it. Is this something that can be fixed or is this a fatal problem? It started having problems after it was removed from the docking station without being shut off first. thank you for your time, Dawn

1 Answer

Anonymous

Level 3:

An expert who has achieved level 3 by getting 1000 points

All-Star:

An expert that got 10 achievements.

MVP:

An expert that got 5 achievements.

President:

An expert whose answer got voted for 500 times.
Master
4,402 Answers

Go into recovery mode and do a clean up if that doesnt work you will have to do a format.
also make sure you have the current firmware version.
good luck
please mark the post with a fixya

Posted on Feb 25, 2008

Add Your Answer

Upload

Upload an image from your computer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

Loading...

Include an image. It's worth a thousand words.

prev next

Related Questions:

2helpful

1answer

Creative zen microphoto v0.0.65

If a problem is occuring with the firmware, then just go onto the CREATIVE ZEN website /www.creative.com and select the model of your creative mp3 player.. once you have selected the modell it will then scan your mp3 player to check what it is required and then reccommends the downloads listed. However it is vital that your mp3 player is connected to your pc via usb lead.

Read full answer

Dec 11, 2008 • Creative Labs ZEN Vision:M Digital Media...

0helpful

3answers

Creative Microphoto MP3

Sounds like a hardware issue, do you have warranty on the player?

Read full answer

Jun 02, 2008 • Creative Labs Zen MicroPhoto MP3 Player

0helpful

1answer

The "Rebuilding Library" Screen of Ultimate Annoyance!!

get an ipod

Read full answer

May 14, 2008 • Creative Labs Zen MicroPhoto MP3 Player

0helpful

2answers

My Zen Freaking Froze Up!!!

Reset button to left - use a paperclip. If its a 4gB it might be faulty.

Read full answer

Apr 27, 2008 • Creative Labs ZEN V Plus MP3 Player

0helpful

1answer

Turning on

try downloading the MP3 player recovery tool from Creative's website (the tool contains the latest firmware update available -- 1.15.03). Plug your ZV+ into your PC, run the program and let it update the firmware. Then format, reload your music and try it.

By the way, before updating the firmware, let the battery have a full charge, ok?

I hope it won't keep freezing on you after the update

Read full answer

Jan 24, 2008 • Creative Labs Zen MicroPhoto MP3 Player

5helpful

2answers

Freezes at "rebuilding library"

I just found this on another website and it seems to be working so give it a shot

Listen!!!!! Anyone having problems try this before you blame the product. Turn off player........remove battery.......hold on button ON and put battery back in while still holding the power button on. When power comes on release the power button. You should now see a clean format and re-boot screen. Use the clean function two times. After the second time go down to reboot and should be fine. Worked for me. The Zen Micro Photo is a sweet mp3 player. Dont blame the product for something YOU most likely did. This will fix 99% of your players problems

Read full answer

Nov 12, 2007 • Creative Labs Zen MicroPhoto MP3 Player

13helpful

3answers

Zen Microphoto frozen..

Solution ID # 4794 from creative site ZEN Micro and ZEN MicroPhoto 1. Make sure that the battery is charged. 2. Detach the ZEN Micro or MicroPhoto from the PC, and ensure that it is turned off. 3. Remove the battery. 4. Move and hold the Power button to the Power On position and re-insert the battery to the ZEN Micro or MicroPhoto. Hold the Power button until the Recovery Mode appears. The following options will be displayed: -Clean Up : Scans the player and removes invalid links from its music library.Does not affect music files themselves. -Format (All):Caution! Erases all content!Save a copy of your player's content before formatting. -Reload OS/ Firmware : Caution! Erases your player's firmware. DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install. Reboot Reboots the device.

Read full answer

Jul 29, 2007 • Creative Labs Zen MicroPhoto MP3 Player

0helpful

2answers

Wont work,won't acsept updates,no files only 4 options done all

try another computer and download the latest firmware from creative
or use the recovery tool then update the firmware.

Read full answer

Jun 11, 2007 • Creative Labs Zen MicroPhoto MP3 Player

0helpful

1answer

Zen Microphoto

get it to see the unit again and download the latest firmware.
if after that it still wont load your hard drive is toast. (did you drop it)?

Read full answer

Jun 02, 2007 • Creative Labs Zen MicroPhoto MP3 Player

1helpful

2answers

Zen Micro

Sounds like it may be the index in your Music Library. Try going into Recovery Mode; remove battery, hold power switch to ON, replace battery, release power switch when the Recovery Mode screen appears on the screen. Run Option 1 CleanUP, after it completes run Option 4 Restart. You will get a Rebuilding Library screen when it reboots, that's normal, then it should go back to your startup screen. Good luck and let us know what happened

Read full answer

May 01, 2006 • Creative Labs Zen Micro MP3 Player