MP3 player will only turn on, wont play songs.

My Microphoto was working fine, and I docked it in the travel dock and a friend pulled it out without turning it off, when I put it back into the dock it played a few songs then froze. It will only turn on, if i plug it in to the comp, the comp doesnt recognize it. My husband did speak with a tech support person previously, but wasnt able to get the problem resolved. He did everything they asked us to do as far as rebooting and reformatting it's still not working. The tech support people are not very helpful when it comes to repairing or even sending back. I would like to fix rather than pay another 200.00 for another one. Please help.. thank you

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4,402 Answers

If your Zen is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN take the battery out and put back in, worked like a charm for mine, I had thought it a lost cause."

Posted on Feb 25, 2008

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