I have tried over and over to make a espresso or latte, but, my coffee comes out luke warm even though I let it heat up 3 minutes. I have read instructions over and over and just am frustrated. I know I am missing a step or part. Please help me I am dying for a latte.
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You should call your vendor for service on any commercial brewer. (Especially if it's on loan from them)
*** the following is for information only as all repairs should be performed by a qualified tech.***
* There is an on/off heater switch located in the back of the brewer. This should be on when the brewer is needed. There will be a 20 minute wait for the "ready" to brew light comes on. If you brew before the light comes on then the coffee will be only warm.
* If everything is on and looks okay but it takes forever to light the ready light then the main heater is not working. Call your vendor for service.
P.S. The 3 liter brewer has a much larger tank than the regular 2.5 brewer. So expect it to take a bit longer to reheat a full brew. Some customers will request the 'Airpot' or 'Pump pot' to be filled to the top which means even more water is needed to be heated. Expect at least a 20-30 minute wait on reheating. I've found that customers that use this large a pump pot will brew +3 pots in a row. (Regular, Decafe, and a 2nd regular or 'flavored' coffee.) Often brewing without waiting for the ready light. If this is the case then mention this to your vendor. You may need a 2nd brewer, larger brewer, or have the brewer hooked up to the 'Hot' water line to get pre-heated water to the brewer (though they may need to modify the water valve to one that is rated for hot water inlet line.). If your using larger 3L decanters then having pre-heated decanters and using the 'pour over' function can aid with faster brews. Though this method is a lot of work for the operator.
I had this problem with my Ena 3. The difference was that water was actually passing through the nozzle, but when I turned the dial back to the coffee symbol it would just tell me to open the tap again.
The solution was simple thanks to bergend's post, although I'd never have thought of it independently. I emptied the water tank and filled it back up with luke warm water instead of the cold water I had been using. After the first "system filling" round, the machine continued with the setup program fine.
So, to others with this problem: don't use too cold water in the tank for the first setup, even though the manual tells you to. Luke warm works great.
I've just taken delivery of an S9 and my lattes were lukewarm too. What you have to do is move the dial on the steamer to the 3 o clock position. See http://cdn2.libsyn.com/coffeegeek/jura_frothxpress.mov?nvb=20081110133816&nva=20081111133816&t=018ee7ad85c33f422c6a5 . Latte I just made was piping hot. If that doesn't fix it, try the Products settings. If still lukewarm I think you should contact your dealer, maybe you have a duff machine.