Question about SanDisk Sansa e250 MP3 Player

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Please help my player suddenly will not work.when i turn it on it keeps repeating the sansa sandisk picture and will not go to menu or anything else.Any thoughts? I have only had it for 3 months,I have been very happy with it until now!!!Help!

Posted by Joshua Doubleday on

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1 Answer

Anonymous

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Maby try pressing the very small re set button usulu at the side or back . You might nead to press it with a hair clip or pin it`s tiny

Posted on Apr 18, 2007

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My sansa will turn on but it will just stay on the sandisk logo and keep repeating that and i cant get to the main menu or anything what should i do

Hello,

the software of your player is corrupt. It must have gotten a virus from either your PC or any other that it was inserted into. This is why the player cannot load even when it try's to.

Your player needs to be flashed, that is, the software needs to be reinstalled.

This can be done by experts that specializes on mp3 software installation.

Take care



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1. Are you able to turn it on ?
If so, press the the "power on" button the second time to activate the menu.
Still no luck ! Try putting in a new battery and try again.
2. You cannot "reset" anything.
3. Open up "windows explorer"
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http://sandisk.com/Retail/Default.aspx?CatID=1376
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Hi. It seems like your player decided to throw a hissy fit by deciding to experience internal system errors. Best that you reset the firmware. Here's how: Switch your Sansa E250 to its Recovery Mode: 1. Make sure the player is powered off 2. Enable the "Hold" switch (located on the top of the player). You would know it's enabled when you see the "orange-colored" surface 3. Press the "Record" button. Make sure you keep it pressed while pressing on the "Menu" button. 4. keep your fingers pressed on these 2 buttons until the E250 LCD screen displays "Welcome to Recovery Mode" 5. Connect your E250 to your computer. (Just a reminder: The minimum Operating System requirements for a Sansa E200 player is Windows XP and above) 6. Double-click on "My Computer" and you would see your Sansa E250 appear as a "16 MB" drive. Note: If you do not see that "16 MB" drive/partition, please repeat steps 1-6. Next, Apply the firmware for the E250 (your player should be connected to your PC at this time): Step 1: Use this link to download the firmware for your Sansa E250 (for better results, please save this file on your "Desktop": http://www.sandisk.com/Assets/File/Downloads/firmware/e200fw01.00.12.exe Step 2: Double left-click on the downloaded file, and follow the on-screen prompts. The file will automatically re-flash your player and format it as well, thereby clearing all possible file/system corruptions that may have occurred. Step 3: When the process is complete, unplug your E250 from your computer, and please make sure you disable the "Hold" switch Step 4: Power up your E250 and 90-99% of the time, it would boot up successfully. Step 5: Enjoy using your Sansa E250, just like I do. (I love this player)
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