Can't print from the 'print' button on screen, will copy and scan from printer, will run test from computer

HELLO

First of all,

Isolate to a wall outlet and not a strip.

Remove the cartridges.

Remove the power plug and then reconnect.

Reinstal the cartridges.

Try to do a copy direct from the unit.

NEXT

Print a self test page and check for Yellow or Magenta to rule out a partially empty cartridge.

1. Load plain white paper in the input tray.
2. Touch the ATM button ( ) next to the Setup icon ( ) in the lower-left corner of the control panel.
3. Touch the right arrow button ( ) to select Tools , and then touch OK .
4. Touch the right arrow button ( ) to select Printer Status Report , and then touch OK .

All right so you are getting print test copy every time you turn on or switch on your printer. You can follow the following steps to fix this issue:-

1.. Turn off the printer and wait 10 seconds. Turn it on again

2. Let the printer print the test page.

3. After the test page is printed, disconnect the USB cable connecting the printer to your computer. DO NOT turn off the printer while disconnecting the USB cable.

4. Place the test page on the scanner glass and press the SCAN button on the printer. The ON light will flash as the page is being scanned.

5. Remove the test page when the ON light is steady.

6. Finally, turn off the printer and wait another 10 seconds. Then turn it on again. No more printing test pages! Yay!

(You may now reconnect the printer to your computer via the USB cable.)

let me know if it fix this issue and helpful to you.

Turn it off, hold down 3 & 6 turn back on, if no love, throw it in the dumpster

Instead of pressing the start button to print, you need to press the small ON/OFF button. The start button works to copy/scan. But to print, you will need to turn the printer on first. Once the printer is on, the computer should recognize it fine and allow you to print from your applications.

its a printer driver issue for me..

I think you need to reinstall your printer driver again..
first you need to uninstall existing printer driver ..and restart your computer ...and then reinstall you printer driver..

why you need to reinstall?

because the printing application for the printer has been corrupt or missing..only the copy and scan application is running properly..

that's why it only scan and copy..but not print some document..


thanks for using FIXYA...

Have a good DAy..ahead^_^

It seems there is a possibility of a problem with the printer itself, or perhaps the cartridge. You should first self-test the printer. Since we are unsure where the problem exists, we must do eliminative troubleshooting to rule out parts of the printing system. The self-test allows us to rule out software and the cable by testing the hardware by itself. Please note that this is not a "fix," but rather a diagnostic test to determine if your hardware is at fault.

Please begin by disconnecting the power supply from the wall (not the back of the printer) for at least "30 seconds." Then plug the printer back in.

Next, try this printer self-test by following the steps given below:

1. Make sure the printer is in “Copy Mode.”
2. Press the “Menu” button once.
3. The screen will display “Copy Menu: Copies”.
4. Press the left arrow button once. The screen will display “Copy Menu: Tools”.
5. Press the check button once. The screen with read “Tools: Maintenance”.
6. Press the check button once. The screen with read “Maintenance: Ink Levels”.
7. Press the right arrow button until the screen reads “Maintenance: Print Test Page”.
8. Press the check button once. This will start the Self-Test. Once the page has printed, the printer will stop. The test is not continuous.

The self-test should at least print out a set of either a solid black or solid color bars, if not both (if you have a printer with both color and black installed simultaneously). Should this test fail, please try it again without cartridges installed. If the self-test still fails to take paper in and make sounds like the carrier is moving across the paper, this is a hardware issue, and the printer will require service. If the self-test completes without any cartridges installed, run the self-test again with only a color cartridge installed (If you have both black and color cartridges, after this test, run the test again with just the black cartridge installed). If you find that either cartridge causes the self-test to fail, please let us know.

If the self-test prints, but has lines or smudges or other print quality issues, please let us know. This includes any print quality issues - we need to know if the problems you have with your black or color are based in the printer, or communications with your computer, or the computer's software.

If the self-test prints your test bar(s) clearly, the printer hardware is not at fault.

You need to clean NVRAM on Lexmark X5470 printer. Please follow the steps given below to clear NVRAM on Lexmark X5470 printer:

1. Turn the printer off.
2. Hold down "#5" button and turn the printer back on.
3. Keep holding "#5" button for about 5-10 seconds.
4. Press "Menu" button once.
5. Press the right arrow until display shows "Tools."
6. Press "Check" button once.
7. Press the "Right" arrow button again until display shows "Maintenance."
8. Press "Check" button again.
9. Press the "Right" arrow button again until display shows "Manufacturing."
10. Press "Check" button again.
11. Press "Right" arrow until display shows "Clean NVRAM."
12. Press "Check" button to clear nvram.

Next, try this printer self-test by following the steps given below:

1. Make sure the printer is in “Copy Mode.”
2. Press the “Menu” button once.
3. The screen will display “Copy Menu: Copies”.
4. Press the left arrow button once. The screen will display “Copy Menu: Tools”.
5. Press the check button once. The screen with read “Tools: Maintenance”.
6. Press the check button once. The screen with read “Maintenance: Ink Levels”.
7. Press the right arrow button until the screen reads “Maintenance: Print Test Page”.
8. Press the check button once. This will start the Self-Test. Once the page has printed, the printer will stop. The test is not continuous.

The self-test should at least print out a set of either a solid black or solid color bars, if not both (if you have a printer with both color and black installed simultaneously). Should this test fail, please try it again without cartridges installed. If the self-test still fails to take paper in and make sounds like the carrier is moving across the paper, this is a hardware issue, and the printer will require service. If the self-test completes without any cartridges installed, run the self-test again with only a color cartridge installed (If you have both black and color cartridges, after this test, run the test again with just the black cartridge installed). If you find that either cartridge causes the self-test to fail, please let us know.

If the self-test prints, but has lines or smudges or other print quality issues, please let us know. This includes any print quality issues - we need to know if the problems you have with your black or color are based in the printer, or communications with your computer, or the computer's software.

If the self-test prints your test bar(s) clearly, the printer hardware is not at fault.

it seems that the computer was trying to send the data to the printer through the wrong port. i went to the control panel in windows xp, and selected printers and scanners. and added a new printer (manually) as al-1540 cs on usb port 2. it alerted me that the software was not signed, i proceeded anyways. it asked if i wanted to keep the original printer , i said yes. and the test page printed away. so i would suggest people with similar problem to keep adding multiple copies of the printer again and again on usb ports 1,2,3... etc till it prints the test page. use the copy no. indicated in the printed test page to do all your print jobs in the future.

No, if you print or scan, you need always to store the file on a computer, and if you use copy function, you still need the computer, as copy function allowed on this printer is only Colour Copying with PC .

This printer cannot print, scan or copy if it is not connected to a computer.

On your WINDOWS desktop, left click the START button. LEFT click on CONTROL PANEL, then left click on PRINTERS. On the PRINTERS screen, check for an icon of your Canon printer. If it is there, right click on it, and from the drop-down menu, left click PROPERTIES. On the PROPERTIES page, check if SET AS DEFAULT is checked. If it is your default printer, left click on the PRINT TEST PAGE button and see if it prints. If not, try following the onscreen instructions to correct the problem. If your Canon printers icon does NOT qppear on the PRINTERS page, the driver is not there, Go to www.usa.canon.com ,and left click on the DOWNLOADS tab. Follow the onscreen instructions and download and install the driver. You may have to do this on both computers, or set up one computer to SHARE the Canon with the other. Follow the INSTALL WIZARD'S instrictions, and you should then be able to print again.