Question about HP Pavilion dv8000z Notebook

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Touchpad doesn't work on HP Pavilion DV8000 laptop

I have a HP Pav. DV8000 laptop that's 1 year old, and the touchpad does not work. A few months ago I had a problem with my screen. HP told me it was under warranty and to send it to them to get fixed. I sent it to them, in the Fed Ex box they provided, and then they told me the screen wasn't under warranty and that they needed $800. I said forget it and to please send the laptop back. When I got it back the touchpad did not work. One techie said to reinstall drivers, etc., but that did not make sense. My tech person at work (at a school) said that a wire may have gotten lose. Do you have any advice for anything I can try? Thank you. PS I am not impressed with HP's service at all.

Posted by Kate Collins on

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Anonymous

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My HP dv9000 has exactly the same problem and it has never been opened since delivered new. The problems started a couple of weeks after I received it and got progressively worse.

Posted on Jun 25, 2010

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andrew pester

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What has probably happened is that when the teckies at HP have found the fault, it would have had to be stripped down and when you have said just return it they would have just screwed everything back down and not reconnected anything, so yes it may well be not connected at all. im assuming that you can see windows otherwise you would'nt know the keyboard is'nt working, so go to my computer>properties>hardware tab>device manager and look down the hardware list to Mice and other pointing devices, if there is a red cross or nothing at all then it is not connected or try right clicking it if it is there and click install or update driver.

Posted on Apr 16, 2007

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  • XUEsheng Nov 11, 2010

    Thank you so much:) I did exactly as you said and once again she works perfect::) We're happy, happy, happy:)

  • nyyc Nov 26, 2010

    Hi! My HP 8540p had the same "problem". The touchpad worked before windows got entirely loaded (before the welcome message), after that it was dead. The mouse worked though. There is a line of buttons starting with the I/O button that are either blue or red - the fourth can turn your touchpad on or off. Easy ...

  • nyyc Nov 26, 2010

    That's what i found on the hp support:
    HP Notebook PCs - Fixing Problems with the TouchPad
    A TouchPad is a pointing device with a touch-sensitive surface located on the palm rest of the notebook. The right side of the TouchPad typically has a vertical line that denotes a scroll function. Additionally, the TouchPad is usually accompanied by two or more buttons that function as left and right buttons on a conventional mouse pointing device. Refer to the following solutions to solve common TouchPad issues.

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