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DEVICE STATUS OFFLINE

The device status reads as "offline" even though all the cables are connected & the lights are OK...I cannot print...I had a different printer (brother mfc-4420) connected & it worked fine... the new printer (lexmark X-75) is not the unsupported printers list so it should work... thanks,

Posted by Frank Tortola on

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To solve this problem you'll need setup the printer up with LPR Protocol. Go to Devices and Printers. Right-click on the printer in question select Printer Properties. Go to the Ports tab. Find the port you've setup then click on Configure Port. In the block titled Port Name you'll need to enter the name of the Gigafast Print Server. It's normally 1P_PrintServ??????. The ?s are the last six entries of the print server's MAC address. Next, in the Printer Name or IP Address enter the assigned IP address, example (192.168.5.3). For the Protocol select LPR. LPR Settings: Queue Name: same as 1P_PrintServ??????. Lastly, check the box that says LPR Byte Counting Enabled. Now when you shutdown and restart the printer will remain online.

Posted on Sep 05, 2011

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