Try connecting it to another
computer and see if it will recognize it as sansa or removable drive. if it does then download the sansa update
software and install it. Make sure you disconnect the sansa and connect it when asked. This will update your sansa and add the Usb Mode. Try to connect it to your computer at home it should recognize.... link for update software
(http://mp3support.sandisk.com/sansa/Installer/1082/SansaUpdaterInstall.exe) download to a flash drive much easier I used my friends labtop it worked USB 2.0
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