Doing a soft reset
A soft reset tells your handheld to stop what it's doing and start over again. None of your information will be lost. After a soft reset, a screen appears that lets you reset the date and time, if needed.
To do a soft reset, use the tip of an unfolded paper clip (or similar object without a sharp tip) to gently press the reset button inside the hole on the back panel of your handheld.
If a soft reset does not unfreeze your handheld, you need to do a hard reset.
Doing a hard reset
Only do a hard reset if a soft reset doesn't solve your problem, or if you want to clear all of your information from your handheld.
[!] IMPORTANT A hard reset deletes all records and entries stored on your handheld, including the username that identifies the handheld. Before you do a hard reset, be sure to
synchronize.
1
Press and hold the power button.
2
While holding the power button, use the tip of an unfolded paper clip (or a similar object without a sharp tip) to gently press and release the reset button inside the hole on the back of your handheld.
3
Wait for the Palm Powered™ logo to appear, then release the power button.
4
When you see the message that warns you about erasing all of the info on your handheld, do one of the following:
•
Press Up on the navigator to finish the reset and show the Digitizer screen.
•
Press any other button to do a soft reset.
we returned the original and the one we got to replace it has the same problem. no power whatsoever.
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