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pull the plgu of your headset partially from the jack play around it until the other headphone produces sound if this happens it mieans that the Audio port your using is either malfunctioning or you can try youy headset with an MP3 player or any audio device that uses a headset to find out if it is the headset that is damaged
Try using the headset to listen to your iPod or MP3 player. Plug the USB plug into your Xbox or PC USB port, then plug the X1 green plug into the Headphones jack on your iPod or MP3 player. Make sure the master volume is up on the X1 (inline volume control box). Play a tune on the MP3 player. Do you hear the music? If yes, the X1 is fine. If no, you should contact Turtle Beach tech support and tell them about it.
The left/right problem could be a bad connection on the red/white XBOX cables. Check to see that they're plugged in properly and not loose. You can also try plugging an MP3 player into the red/white jacks to see if the problem is with the headset or the XBOX. If it works ok with your MP3 player, then the headset is working fine.
You can get a new headset controller cable on our web site. Click on Replacement Parts in the left menu for the headset model you own (X1, X3, or X4).
You need a special 1/8" cord for video output. For example the standard 1/8" cord has 2 black rings on the 1/8 plug, each ring is a channel one for left side and one for right side. You need an 1/8 cable that has 3 rings on the plug, 1 for video, 2 for Left and right audio channels. It dosen't have to be an IPOD brand cable it just needs the 3 black rings.
I figured this one out, although I might still send it back for an exchange. It turned out that the right rear speaker works just fine, however the jack seems to be flawed. When fully plugged in, the rear speaker input only picks up the left channel. If you pull it out just a little, say 1/8-1/4 the way out it will pick up both channels. Not a good solution but it works for the time being.
What i would recommend you to do is to use a different headphone jack....I am a DJ also and certain headset doesnt work properly when you have it all way..try a different one and let me know the outcome..
It seems that the headset doesn't match your phone model.
You need to contact your costumer support there might be a program or driver updates for this headset.
Otherwise you need to change it to a compatible headset for your phone.