My Samsung SC-D363 continuously had a flashing "D" in the screen, telling me to eject the tape. I tried the troubleshooting and that hasn't worked. Is there anything else I can do short of sending it to a center?
I ended up doing the same thing as Mike, they ended up extending the parts warranty, so that would cost nothing, but not the labor, so I shipped it off to New Jersey, and paid the $45. They denied that this was a documented problem. It seems to be fixed, although I have not used it a ton since I got it back. Good luck everyone - and remember the hassles you had when you are thinking of buying a Samsung product in the future!
Mike131, what fax number did you send that information to? I am having one heck of a time with samsung and the repair center.
How did you get a hold of ty, was that through the main service #?
Thanks for your help.
May 20, 2007
I just spoke with Chris(f) at Samsung because My SC-D363 has this exact same problem. I bought it from target in November used 3 tapes in it and babied it from day one (still has tags on it), then it started whinning loudly and flashed eject on the screen and wouldn't record or keep a tape in all the time. I told her about the problem and that I had read that it was a known issue and that they extended the labor warranty for someone else. She told me that there were no notes regarding the problem and that my camera was still under parts warranty but not labor. So I have to pay $45.00 labor, strip my camera down to just the camera and ship it off to New Jersey for repair. Maybe I shouldn't have mentioned that I read anything?? Might have helped. Either way if you can tell me who you talked to or have more information on the extension of warranty please post it because I got NOOOO WHERE!!! Probably better off paying the $45.00 and taking it in the tail pipe like normal.
I have the same issue with this model and contacted Samsung. They extended my labor warranty and are paying for the shipment to send it in. They said there is a known issue of this model experiencing the problem and they will repair or replace the camera. Hope this can help you, too.
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I had the same problem with my SC-D363. My screen would flash "D" and tell me to eject the tape.
Here is the SOLUTION: 1) Very Gently unscrew (4 screws)and remove the front casing portion of the camcorder, be sure not to strip the screws. 2) Directly underneath the lens there is crosslike metal support that extends from the tape compartment chassis. The green circuit board should rest on top of it as shown below instead of underneath it, as it was when it was assembled. And Voila! Camera works like when it first came out of the box.
Possible that the mode switch is jammed or the eject button is jammed. It can also be that the drive had not completed and so urges the motor to eject so as to complete the loading. failure of sensors cannot be ruled out.
It could be a couple of different issues. These things could help.
(1) Power OFF the camera, remove battery then replace the battery, power up the cam and try to eject tape again. Nothing? try...
(2) Gently press inward on the tape cover with both thumbs a few times. Then, while pressing gently inward with one hand, press the release/eject-tape function until you hear a click or release sound. Then, if it doesn't open automatically, gently "help" open the hatch.
If it remains stuck, after follwing these steps a few times it would be my guess that perhaps the camera has been dropped in a way that jammed the mechanism controlling the eject function.
TIPS that may prevent having eject problems: When loading tape, be sure to insert the tape correctly and slowly, makeing sure the tape is placed properly. Gently press on the specific location indicated to close the tape holder, and wait for the tape to "seat" properly before closing any other part of the tape cover or hatch mechanism. Taking a few extra seconds when loading the tape can save extended frustration later.
sir if your camcorder is new then it has a warranty. we should send it first for their service because they have a spare parts for replacement and info. if your going to fix it by yourself then the warranty of that will be void. by the way the place for the service center for camcorder samsung in the philippines is in makati i think. i got a problem with my samsung just like your model and they told me that it is located at makati. hope that helps!
I think u are using pre recorde cassetts that were recorded on any other camcorder.. Samsung D363 supports ntsc not pal.... and the cassetts recorded on pal must have prob with ntsc based device... all u have to do is record cassette with the same and then test playback...
I had the same problem with my camcorder just awhile ago. This can reflect a low battery. Try plugging in the camcorder for a couple of hours without using it. Then try recording or playing back the tape with it plugged in. Unplug it and check again. If this does not work you may have to replace the tape head.