When your device is connected properly to your computer the Rand McNally dock will start automatically.
After confirming your device is connected properly manually start the dock. Select the start menu on your computer and locate the Rand McNally Dock in your program list. This action may vary based on the computer and operating system you have. If this works please note the default setting is for the dock to start automatically when your GPS is connected. Please ensure you have not disabled the auto-start function. Select Settings & Maintenance and confirm the ON option is selected under the Autostart settings.
If you cannot manually start the dock an anti-virus program may be blocking it. Does lowering your security settings allow the dock to start? If you disable the anti-virus will the dock start?
If the Rand McNally Dock will not launch after trying the above steps you will need to call Technical Support for additional troubleshooting.
When calling please have your device available to connect to your computer when instructed to do by Tech Support. You will also need to be at a computer with a broadband internet connection. If these items are not available a rep will not be able to resolve the issue.
Technical Support is available:
Monday - Friday
7am - 6pm (CST)
1-877-446-4863
[email protected]
×