Acer Scan to Web 3300U Flatbed Scanner Logo
srinivasa chary Posted on Apr 14, 2007
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Getting error code Code[ffff:0024]while scanning

While i am trying to scan the images .. i am getting the error code like Code[ffff:0024] while warming up the scanner, besides a sound from the scanner making it power off (light inside the scanner goes off ) so that i could not get scanned anything ... what will be the reason ? please suggest me the trouble shoot.

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  • Zwart Apr 27, 2008

    Hi

    I got same error when scanner 3300u warm up ffff:0024 and an sound like its stuck, light also of and so it retry. I did uninstall the cd driver and get new one from web same flt?? Now im stuck will u help plse? scanner is brand new and i use XP on comp.

    Thanx

    Francois

  • mhandz Aug 07, 2008

    hi

    I got same error when scanner 3300u warm up ffff:0024 and an sound like its stuck, i already tried to reinstall the driver and installed it again.....and try again to another unitor computer...but still same error was found....pls....help me...thnks.God Bless

  • Anonymous Mar 30, 2009

    I have EPSONcx1500 and I am getting code ffff:0024 error while scanning .. please Help me out

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  • Posted on Dec 21, 2009
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While i am trying to scan the images .. i am getting the error code like Code[ffff:0024] while warming up the scanner, besides a sound from the scanner making it power off (light inside the scanner goes off ) so that i could not get scanned anything ... what will be the reason ? please suggest me the trouble shoot kaarthik

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  • Posted on Dec 31, 2007
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I would try uninstalling the driver and reinstalling it. Could be because the computer is not reading the scanner.

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  • Posted on Nov 20, 2008
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Check your power adapter. It should have output 16V and 0.9A. On mine it says SPEC LIN.

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  • Posted on Jul 12, 2008
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Dear Sir,

i am getting error code[ffff:0024] after warming up my scanner epson perfection 660 at the time of scaning.

please help me immediately.


danish

  • Anonymous Aug 21, 2012

    i am getting error code[ffff:0024] after warming up my scanner epson perfection 660 at the time of scaning.

  • Anonymous Jun 03, 2013

    i had the same problem. i uninstalled and reinstalled. but still getting the same error message. when i tried to plug it into another outlet other than the ups, it worked!

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I think it's wise to check the power supply... maybe it's connected to the one with wrong voltage...

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When I make connection with USB extension line, the error message shown.
When the connection directly make to computer USB, the scanner works properly.

  • Anonymous Apr 21, 2013

    When I make connection with USB extension line, the error message shown.
    When the connection directly make to computer USB, the scanner works properly.

  • jaos1 Nov 26, 2014

    USB extension cable does not provide enough power for the scanner; I am guessing you are using an active USB cable extension

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Anonymous

I own since 1998 Vuego Scan Brisa 610S from Acer, in Windows 98SE in Imaging program i got the error message : Read image data failure. Please restart scanner! Code[xxxx:xxxx] with Mirascan v3.42 and i also tried older Mirascan 3.04. The problem persists. I email Benq technical support and told me that maybe the scanner is defective and needs repair or buy a new one !.

  • ink2m May 11, 2011

    okay, looks like the problem is old. but i've faced to that problem just now. so, i'm replying to you now. my case was also sounds same. problem was in the scanning head. it wasn't move. i figured out it is a timing problem. so, i open the scanner and moved the head from the hand to the other end. and after that. it worked well. its a hardware error. just move the scanning head form the current end to the other end. and switch on the scanner. mine was worked. mine one was Epson CX 1500.

  • Anonymous Jun 15, 2012

    i tried that too but it doesnt seem to work

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1 Related Answer

Anonymous

  • 4 Answers
  • Posted on Nov 20, 2008

SOURCE: getting error code Code[ffff:0024]while scanning

I believe the scanner light needs to be replaced.

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