Question about Panasonic NN-P294SF Microwave Oven
(I previously wrote a long post about this topic and it unexpectedly disappeared with one misplaced keystroke, so apologies in advance if I have repeated my posting. It?s always a good strategy to compose long (winded) postings in Word first ?) I bought my Panasonic stainless over-the range model NNP-294S in Aug 04 from a Sears clearance outlet in Canada. It wasn?t actually installed or used until about a year later pending my kitchen remodel. You are never really sure of the usage history with clearance outlet purchases, but mine looked brand new (although it had a ding on the left underside). I loved its sleek, minimalist appearance and still think this is one of the best looking units on the market. Within about 6 months (late 2005/early 2006) it started turning off after 3 seconds, although it would always eventually start working again. There were no funny smells or noises accompanying the shutdowns and when it was working, it worked very well. Since the shutdown problem was sporadic (about once a month) I tolerated it for many months. In Aug 06 I discussed the problem on the phone with a Sears technical advisor, who said it sounded like the inverter but it wasn?t available as a part. I left things alone as for various reasons I was very reluctant to go through the hassle of pulling the unit out; I also found that the shutdowns were usually quickly resolved by firmly shutting (not slamming) the door. However my gut told me it would be a good idea to keep my Sears maintenance agreement current in case of eventual catastrophe. Alas, my intuition proved accurate. Almost a week ago the unit finally bit the dust altogether ? no display, power, lights or fan. I called Sears and they confirmed that the inverter was not available as a part from Panasonic and Sears doesn?t repair them, although they would send someone to look at it. In the meantime I called Panasonic Canada, who said the inverter was not replaceable as a part (and never had been) because the inverter was repairable at the component level. They said that Sears doesn?t like to repair them because ?they?re lazy.? The Sears tech who attended found that the fuse was gone, and unfortunately the only fuse he brought with him was also defunct. However he agreed from my description (and my previous conversation with a Sears tech) that the shutdown problem was likely an inverter issue. Therefore it has now become a matter to resolve with the Customer Service department, who I expect to be hearing from within the next week. Sears currently sells a newer version, NNP-295S, which appears from the specs to be identical to mine except that there are 4 fan speeds instead of 3 and 450 cfm instead of 300. Apparently the inverter IS available as a replacement part for this model. Based on the above, these are my questions: 1. I read MicrowaveSvc?s postings about the design weaknesses of the inverter. Would Panasonic have ?discontinued? this part so soon for that reason? Is this particular model a lemon? Some postings on another website suggest that one should avoid Panasonic inverter models at all costs. 2. What is the likelihood that Panasonic has resolved the design flaws around the inverter for the current model NNP-295S? Surely they must have become aware of the problems with my model and taken steps to address them? (she said hopefully) 3. If Sears offers me some cash towards buying a replacement unit, would it be better to buy the current model or keep my current unit and get it repaired at a Panasonic service depot to ?repair the inverter to component level? as both MicrowaveSvc and Panasonic Canada have suggested? Will I get a more robust/long-lived inverter that way? Any advice is greatly appreciated!
Parts for this model (including the inverter) can be had via Panasonic in the US at http://www.pasc.panasonic.com/epartr Canada's safety requirements may be different enough from those in the US that Panasonic does not make the inverters available as a spare up north. Any competent electronics technician should be able to fix the inverter, but many appliance repair shops (and appliance techs) do not do component-level repair. Everyone has his specialty. You may have to call a TV shop to get this kind of service. I would definitely suggest you get a servicer who is authorized to do warranty service on Panasonic microwaves, even though this one is not under full warranty. Follow the "servicer locator" link at the page mentioned above to find such a servicer. I would suggest that you include the last letter when you refer to your model number, such as NNP294SF or whatever the last letter is.
Posted on Apr 16, 2007
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Posted on Jan 02, 2017
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