It won't connect

Syd - You Rock!!! This is exactly what I needed!

Seems like the Operating System (is it Windows XP) may have encountered errors loading the native drivers for your player when in MTP mode, or the Windows Media Player version on the PC your plugging your player in is Windows 9 or below. The minimum requirements of the E250 is Windows XP Service Pack 2 and Windows Media Player 10 or above. Falling short of this minimum requirement may cause your player not to be properly recognized. But assuming that the PC you're using the player with meets all the requirements, try to re-load the native driver by plugging your player to the PC and doing the following: Step 1: Right-click on the "My Computer" icon, then select "Manage". This will open the "Computer Management" window. Step 2: Left-click on "Device Manager" Your player comes in two modes -- MTP and MSC -- and is how Windows XP recognizes your player depends on which mode it is set in. To access the modes on your E250, use the menu and navigate as follows: Menu >> Settings >> USB Mode If your player is currently in MTP mode, then try this: (1) Left-click in "Windows Portable Device". You should find your E250 indicated there. Check for an error indicator on the left side of that icon. The error indicator would be yellow-colored icons displayed as "!" or "?" (2): Right-click on the E250 and select "Scan for hardware changes" or "uninstall". Both would have the same effect If your player is currently in MSC mode, then try this: (1): Left-click in "Universal Serial Bus Controller". You should find a "Mass Storage Device" there (make sure that the E250 is the only device plugged in to your PC at this time). Check for an error indicator on the left side of that icon. The error indicator would be yellow-colored icons displayed as "!" or "?" (2): Right-click on the "Mass Storage" and select "Scan for hardware changes" or "uninstall". Both would have the same effect Step 3: Unplug your E250 and plug it back in. This would force Windows to re-load the driver. 90-99% of the time, it would re-load the native drivers correctly. I hope this works.