I am a Tech support for a School district.
We have installed a Logitech Keyboard and mouse on a IBM XP.
The Keyboard has worked well for a month or so and we have had to change batteries.
The problem is that now, we keep getting the "pass key" message and the keyboard won't connect
We tried re-installing the software.
Clicking on the desktop icon for logitech only brings up the mouse specs. However, when the bluetooth connection "red button" is pressed the message says that the keyboard is installed and ready
If it is wireless you will have to push the connect button on the wireless receiver after installing batteries even if the lights on receiver are on other wise your computer will not reconize it but you will get message that the item is working properly.
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Please use the connect utility to re-sync after battery swap or unexpected disconnection :
Then depend which version of set point you are using, I recommend you to upgrade to set point 6
setpoint600.exe23.7 MB25/02/2010 13:48:00
Then start menu -> Logitech -> Mouse and keyboard -> connect utility
Thanks and have a nice day
HELLO, ALL YOU HAVE TO DO IS TO DOWN LOAD THE SOFT WARE THEN PLUG IN THE USB AND AFTER THAT ON YOUR RECIEVER CLICK THE CONNECT BUTTON ON THE RECIEVER TILL IT RECONIZES BOTH KEY BOARD AND MOUSE I HAVE THE LOGITECH WIRELESS SYSTEM AND I LOVE IT TILL THE BATTERIES GO OUT ON THE MOUSE OR KEY BOARD LOL THEN RESTART YOUR COMPUTER.
I suggest have done these check.
1. Check whether mouse is plugged in to correct port.
2. Clean the track ball which is inside in the mouse.Hope u will known that.
3. Make sure the mouse pad is clean.
4. Check these three things mail me back now.
Did you check to ensure the batteries are good.
Turn the mouse over and find the small
rest/connect button on the bottom of the mouse and press it.
This should connect the mouse to the receiver and work properly.
If not, try pressing the receiver button and then press the button on
the mouse. This should be done whenever you change batteries or
Hope this helps you. Bud