Question about Samsung YP-Z5A MP3 Player

3 Answers

Samsung YP-Z5AB/ELS mp3 player problem

I have a problem with my Samsung YP-Z5 mp3 player which is roughly 3 months old. The unit has stopped charging properly and is not connecting to the pc. i have tried using a different usb cable, but the unit displays "connecting" for 5 seconds and then stops. i can only access my music on the player by going through Browse All Files and I cannot put any new music on it. HELP!!!

Posted by richard wilkinson on

  • Anonymous Oct 23, 2008

    have the same problem with my mp3 player,will not charge from computer, or if it does, it holds only a 5-19 minute charge.. what can I do???? sally

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3 Answers

Anonymous

...Samsung returned my player after 3 weeks. Some problems fixed, but not all. Their customer service & tech support lines are hopeless, and eventually suggested I return the unit to Amazon ! Amazon have agreed a refund & Samsung have lost a customer permanently. It's a shame because this could be a great player if the internals were up to the mark.

Posted on Jun 19, 2007

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Phil Pell

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...spoke to Samsung customer Service today. This is clearly a recognised problem. Once I described it, they immediately gave me a freepost address to send the player to for repair. So far, so good....

Posted on Jun 04, 2007

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Anonymous

I have just found exactly the same problem on my Z5, which is 6 months old. Was fine yesterday, but not today.Will phone Samsung tomorrow & report any info

Posted on Jun 03, 2007

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Connection to my computer

UMS mode allows the Z5 to interface to the computer as if it were a removable hard drive. You can then use Windows File Explorer to manage the files in the Z5.

To get into UMS mode, connect the Z5 to the USB port while simultaneously holding down the "return" button (the top of the square keypad) while connecting. This will put the player into UMS mode for that connection period only.

If you upgrade to the new firmware, you have the option of making it always connect in UMS mode.

The steps to install the latest firmware are:
(1) Download version 2.37 or newest of the Z5 firmware http://www.samsung.com.

(2) Unzip it to get the file named "Z5Update.dat".

(3) Disconnect the Z5 from the USB port.

(4) Reconnect the Z5 to the USB port while simultaneously holding down the "return" button (the top of the square keypad) while connecting. This will put the player into UMS mode for that connection period only.

(5) Open a File Explorer window, and find the YP-Z5 device.

(6) At this point, make sure the Z5 is fully charged and has at least 30MBytes of free space.

(7) Copy the file "Z5Update.dat" to the root directory of the YP-Z5 device.

(8) Now disconnect the Z5 from the USB port.

(9) The Z5 will display the option to upgrade to the new software, or to cancel.

(10) Select "Upgrade". This will power off the Z5.

(11) Connect the USB cable to the Z5. Now it will upgrade the firmware under USB power. DO NOT DISCONNECT THE USB UNTIL THE UPGRADE FINISHES. After finishing the upgrade, new firmware will be started automatically.

(12) Check the version information in the "Settings > System Info > Version" tab.

Now you can turn on the UMS only option.
Settings / System Info / UMS Only = On

Doodles1
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did u get some water on it too like me?
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How many hours did you charged the unit before this issue occur? because if you h8ave charged the unit for longer that 4hrs, then the problem is you have over charged the unit, if so your unit needs service.
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