My the roller bar does not rotate and loss suction on my Hoover Wind tunnel unless the handle is held nearly parallel to the ground. Both belts are good and the roller is free of hair and other debris. What could be the problem?
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Unfortunately you machine is a re manufactured vacuum and has a 6 month warranty. (The RM suffix indicates this ) You should take it to your local vac shop and let them look at it. It's probably a minor issue.
More then likely whats going on with your roller is on each side of the roller is bearings and hair or other things build up and makes it really hard to rotate.Take the roller off the vacuum and check you may be able to clean and oil them.
First I would be sure the handle was properly installed. Remove the two screws holding the upper handle in place and tap it bacwards to remove it. Set the switch inside to the OFF position. Next set both buttons on the handle to the OFF position and re-install the upper handle. If the switch still does not turn the vacuum on and off, the switch will need replacement.
If you turn the vacuum over there will be (4) screws that hold on the base cover for the roller brush. Remove the screws and the cover and you can get to the belt(s). You can get replacement belts here:
If the hose has suction in the upright position, and the floor has no suction in the normal use position, check for obstruction in the dirt path from the agitator cavity, thru the short hose, into the lower handle.