I have a Toshiba MV19j1 and I cannot get it the captioning to work. I have spoken to my cable company and of course they feel it has to do with the TV. Any ideas? (that I might not have tried?)
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Re: Cannot get closed captioning
Do you have a cable box? does your cable plug into your tv through the composite (composite is the rca looking jack usually yellow in color) or coaxial cable (the one that screws onto the post on the back).
now if its through composite and your useing the cable box. make sure the cable box has it turned on. as the signal cannot be passed through composite cable that your tv needs for closed captioning
theres 2 ways of doing it with this tv
first is now if its through coaxial cable under your menu settings it says it has cctv section where it has cc1 cc2 cc3 and text1-text3 just select cc1 and your set. its under settings.
second if you have series 2 remote there is a button that says cc right on the remote just push that button and you good to go.
both these methods can only be done if your using coax for your cable.
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If you have a cable box or satellite tv receiver connected to this television, and you are using the cable company/satellite tv company remote control the captions are not coming from your television. They are not controlled by your television or your television's remote. There is usually a hidden menu where captions can be enabled and disabled. You reach it by turning off your cable box and then immediately pressing the menu button. If your cable box/satellite tv receiver does not work this way the company can troubleshoot/walk you through removing the captions. If they cannot request to speak to a supervisor.
If this does not apply to you because you don't have a cable box or satellite tv receiver then there is usually a closed caption button on your remote control even if it is under a hidden fla or there is a closed caption option in the television's setup menu that can also be accessed with the television's remote control.
The CC is provided to DISH (and all cable/satellite companies) by the network that creates the programming. Usually, live TV (like news, sports, etc) is the most jumbled because of the time it takes someone to transpose what is being spoken as it is being spoken. If this is a network that is available OTA (via antenna), verify that the issue is not happening when you are receiving the signal from somewhere other than DISH (if you cannot receive an OTA signal, try at a buddy's house that uses another cable provider). If the problem occurs via OTA or other providers, contact KIRO to have them improve their CC service. If it only happens when viewed with DISH, contact DISH, who will then resolve the issue with KIRO (usually a lag time in signal transmission from the provider).
It sounds like there must be a captioning button on your cable remote (if that is the one that got dropped). You should probably call your cable company and talk to one of their service guys and see if they can tell you which button controls Closed Captioning (on my remote, it is clearly identified as "CC"). If that does not work, then maybe you can go to ebay and find a replacement remote for the TV. There should be a way to disable captioning at the set, though.
You have to activate the closed caption option on your charter cable box. Power off your cable box and immediately push the menu button. A menu should appear where you can toggle captioning on/off. Good luck!
This is a problem with closed-captioning. What you are seeing is a closed captioning box with no captioning in it. Usually this is being accidentally transmitted by the cable company "head end". Just make sure your closed captioning function is completely turned off. if you are seeing it randomly, it may well be coming from your cable company. Is it just on certain channels?
I've had this problem for a bit, it seems that there are two ways to turn off the closed captions.
1:Menu--->Preferences--->CC and Digital Audio Selectors.
This displays the menu on the bottom of the screen with the choices of Closed Caption formats and digital audio. This is not the correct menu to be in. This turns off the CC as long as the TV is not turned off or the input is not changed. This is a temporarily either turns the CC on or off.
2:Menu--->Setup--->TV Settings--->Closed Captions Settings
Displays a menu in the center of the screen, with the options of Turning the Closed Captions on and off, the Analog CC Mode and Digital CC settings. You must turn the Closed Captions off in this menu or the changes to CC are temporary.
For the record:
1. I'm aware I'm 2 years late on this, but I just want others to be able to solve this issue on their Toshiba. Don't worry, my Toshiba is the same age as yours
2. I've lost faith in Tech Support ages ago. I'm sorry that they were that incompetent.
3. Its ridiculous that there are two entirely different menus to alter the closed captions. Took me forever to figure this out.
Hope this helps you and others.
I had the same issue... here's what I did. If power off your cable box, then press the menu button, there's a selection to enable or disable Closed Captioning. This works for both HD series Motorola boxes Comcast offers, at least in the Minneapolis/St. Paul area. Hope this helps!