Can get the songs off !

Hi,love to help out, but can not know exactly what happened to the mp3 player before it went off, so am going to give you steps to troubleshoot your mp3 player..

Power Problems

Try recharging the battery if the MP3 player is not turning on. To recharge the battery, connect one end of the USB cable to the USB port on the MP3 player and the other end to an open USB port on your computer. The Sandisk MP3 player will begin charging.
Try turning the player back on. If it does not turn on, perform a reset. To do this, press and hold the "Power/Menu" button for at least 15 seconds.

Turn the player back on.


Press the "Menu" button if the player keeps turning off periodically. Select the "Settings" option in the Menu and select "Power."


Select "Auto Power Off" and turn off the sleep settings.
Play and Display Problems


Connect your Sandisk to the computer. The computer will automatically recognize it as a new device.


Double-click "My Computer" on the desktop. You will see your MP3 player's icon listed as a removal disk together with other removal devices.


Double-click the MP3 player's icon. Double-click the "Music" folder. You will see all the songs uploaded on your player. Right-click the music file that is not playing and click "Properties." In the "Properties" window, you should see which format the music file is in. If it is not an MP3, WMA or WAV, it will not play. Only upload music files of these formats.

Right-click a music file that displays "Unknown artist/album" and click "Properties." Click the "Summary" tab and click "Advanced." Input the data you want, such as the song title, album, artist and year. Click "OK" to save the changes.



Rule Out Basic Hardware and Software Issues

Verify the stability of the Sandisk Sansa MP3 player's hardware and software to help narrow the scope of your troubleshooting efforts. Check that the player has a full battery charge by connecting the Sandisk Sansa to your computer using the included USB cord and waiting for the yellow charging icon to show on the player's screen. Ensure the Sandisk Sansa's internal software is current by downloading the latest firmware updates from the Sandisk website.
Troubleshoot File Issues on the Sandisk Sansa MP3 Player

Review the digital files for potential compatibility conflicts that are causing errors on the Sandisk Sansa MP3 player. This is one of the most common causes of problems when trying to play songs on the device. Look at the end of each of the song files on your computer and check that they end with ".mp3" or ".wma." Use the Sansa Media Converter software (included on the player's original software installation disk) to convert any other files into a format that is compatible with your MP3 player. Make sure you have all rights to the songs. Some songs, such as those purchased in iTunes or the Windows Media Store, require an individual to give each player playback rights. If your Sansa player has not been verified, it will not be able to play protected files.
Contact the Sandisk Technical Support Hotline

Contact the Sandisk Technical Support Center if all troubleshooting attempts fail to restore the Sandisk Sansa to an error-free status. Individuals covered under the Sansa's one-year warranty, or individuals willing to pay a small fee, can contact Sandisk electronically via its support website (link in the Resources section) or via telephone (866-726-3475).


Hope it helped.

Have nice day.

Deleting Files,Pictures,Videos,Audio Books, etc. from MP3 Player
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Hook up your mp3 player to your computer
Go to your desktop and double left click on "My Computer"
When it opens you will see listing that says "Devices with Removal
Storage" your mp3 player should be listed there.
Right click on your mp3 player, and a window will open, right click on
"Open" and now your files/songs should be visible.
Hold the left click down and drag it across all the files/songs that
you do not want this will highlight the files/songs you do not want,
release, right click and then click on "Delete"
Now your mp3 player should be clear of the files/songs you do not want.
Be careful and do not delete files needed to operate your MP3 player.
Please rate me

This happened to my sister before, but 95% of the songs she downloaded didn't have artists. So she went on Windows Media Player and put all the artists on them and they played fine. hope this helps. :D

Connect your device to your computer using USB cable. Then go to My Computer. You can see the MP3 Player drive. Just double click it and you can copy and paste there your songs

i had the same problem with my phillps mp3 i went to chage the battery and it froze wnenever i tried to go to music and the computer didnt find it im at a loss to there

To get songs off of mine, I went to my computer, and then to Sansa e250R (though your numbers may be different), then to music, and I just deleted what i wanted to get rid of. Im not sure, but this may only work if you're in PlaysForSure mode, which is changed on the mp3 player itself. Also, it leftempty artist folders on my Sansa, and I'm not sure how to get rid of those.

Thanks for the Problem well your problem is that you are trying to Transfer your music from the MP3 Player to the Computer which you need to do. As far as deleting your Songs and things like that there is no need. Which you need to do is always try to back up your Music. That is why a lot of people with there MP3 Players always have there players freeze or be corrupted due to being not having your Music backed up regularly

Did you use Windows Media Player to format?

WMP never does a thorough format.

If so, try formatting thru My Computer. Right Click on the Device (e260) and select FORMAT.

Then try transferring your music again.



Best of Luck.

if u want to delete songs off of ur mp3 then plug it in then either go to windows media player and delete them or go to the option that says open files on explorer and if u want to download songs then get a downloading program and find the songs u want and download them i hope this helps

here is the link to the manual http://www.sandisk.com/Assets/File/pdf/retail/25993%20Sandisk%20Sansa%20M200_eng.pdf which software are you using to look at the files on the computer? - the problem may be with that. this link gives you the details of how to update the firmware for your player - this hopefully would solve the issue and is worth it anyway. http://www.sandisk.com/Assets/File/m200%20FirmwareUpdateDocEndUserLetter.pdf Hope this helps :)